Lost, Stolen, Damaged Cards
Lost & Stolen Cards
Anyone who finds another individual's lost Dartmouth College ID card should return that card to Campus Billing & DartCard Services.
Students who lose their ID cards are charged as follows, per academic year:
- $25 per ID card when the ID is not present at the time of replacement
Charges are applied to the student's Administrative Fees & Fines account held with the DartCard Office.
Reporting Lost Cards
If your card was lost or stolen, be sure to immediately report your lost ID on your GET Funds account by clicking on "I Lost My Card." This will instantly block any potential unauthorized transaction activity on your ID card accounts. A lost or stolen card does not mean that money in your account will be lost as long as you report your lost or stolen card immediately. Your money will only be secure when your lost or stolen card is deactivated, not before.
The DartCard Office can issue replacement IDs during regular business hours. After business hours, Safety and Security can issue temporary access cards until you can obtain a replacement.
The Card Office will waive any replacement charge for a stolen ID if the student presents a copy of the Safety & Security report that lists the ID card as stolen item. Otherwise, the same charges apply as for lost cards.
Damaged & Non-functioning Cards
There is no charge for damaged cards; however, the damaged card must be returned to the DartCard Office, and we must be able to verify that the card is the student's current card. Otherwise, we must consider the card as lost and subject to lost card charges.
Over time, normal wear and tear is expected and some cards will have to be replaced. Please refer to the guidelines below to ensure proper care of your card:
- Do not punch a slot or hole in the card
- Do not expose to extreme heat or open flame - for example clothes dryers or irons
- Do not leave in direct sunlight
- Do not alter the ID photo
- Do not expose to solvents, thinners, mineral spirits, etc.
- Do not machine wash
- Do not use as an ice-scraper or scraping tool
- Do not crimp, bend, or twist card
- Do not bite
Replacements During COVID-19
Due to safety protocols for COVID-19, the DartCard office is not available for in-person visits at this time. Our staff are working remotely, and periodically go into the office to print ID cards.
Please contact the DartCard office to request a replacement. Arrangments will be made on a case-by-case basis.
Note: If the former ID card is damaged, please provide a picture of the damaged ID card. If no picture of the previous card is provided, the $25.00 lost replacement fee will be assessed.
For your protection, once a card is replaced, it cannot be reactivated. A new card must be reissued. If you find the original card and lose the replacement card, the original card cannot be used. You should bring the original card to the DartCard Office and they will issue a replacement. Because the activated card is lost, in this situation, the replacement card will be subject to the same charge as for lost cards.
Replacement ID Cards may be obtained at Campus Billing and DartCard Services, located on the main level of McNutt Hall--room 103.