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Student Account Refunds

ONLY TWO STEPS TO THE NEW REFUND PROCESS!

First, you choose a refund option.

Log into to Student Self-Service and click on the D-Pay link. In D-Pay, click on the Refund Disbursement tab, select your choice, complete the steps for that option and click on the save button.

Second, submit a "Refund Request" online.

Log into Student Self-Service and click on the "Refund Request" link. If you have a credit balance in your account, the credit amount will be displayed. You will need to indicate how much of the credit you would like. You will also need to choose an address for mailing a check. Even if you have indicated a non-check preference, we need an address in cases where your preferred method fails. There is also a note field (up to 250 characters) where you can provide additional information related to your request.

There are additional details on the options and process below.

 

REFUND OPTIONS

Students elect their preferred option on the "Refund Disbursement" tab in the D-Pay system.

We offer three options for refunds:

1. Direct Deposit to US based checking and savings accounts

    • Direct deposit provides access to your refund in 1-2 business days.

2. Check

    • Checks are mailed the next business day and should arrive in 5 business days for U.S. addresses.

 

To make your choice, log into Student Self-Service and click on the D-Pay link. In D-Pay, click on the Refund Disbursement tab, select your choice and click on the save button.

For help with completing your choice, you can watch a demo:

SallieMae: Questions about your refund?

REFUND REQUESTS

Students now have a "Request a Refund" option in Student Self-Service.

If there is a credit balance, the form will display it and ask you to indicate the amount of the credit you want refunded. It will also ask you to choose an address to use for a check refund. An address must be indicated even if check is not your preferred option. This address will be used in the case where there is a failure of your preferred option. There is a 250 character note field so you can provide information.

If there is not a credit, you will be unable to submit a request. Please monitor your account on the "Recent Activity Summary" tab in the D-Pay system for pending disbursements. Contact us if you have any questions about your balance or any pending disbursements.

If you want a refund and are unable to submit a request via Student Self-Service, please stop by the Student Financial Services Office in 103 McNutt Hall or call us at 603-646-3230.

 

DAILY PROCESSING

Refund requests submitted each business day by 1:00 p.m. will be reviewed by the Student Financial Services office and if approved will be processed overnight. Sallie Mae will process them using the preference you indicated on the "Refund Disbursement" tab in D-Pay. Depending on your bank, direct deposits will be available in 1-2 business days. Check refunds will be mailed the next business day by Sallie Mae (please allow 5 business days for delivery).

Last Updated: 5/17/13