What is D-Pay?
D-Pay is Dartmouth's electronic billing and payment system. It provides online access to all student account statements and if you choose, allows online payment using your U.S. checking or savings account.
I want my parents or someone else to receive my bills. How do I enroll them in D-Pay?
For a parent, or other party, to view your account statements, you must first invite him/her to enroll in D-Pay as an "Other Payer". From your D-Pay account, select the "My Profile" tab and then select "Invite Other Payer". Enter a nickname and e-mail address for the individual you wish to invite, and your e-mail address. An e-mail will be sent to your "Other Payer", which provides the D-Pay link for "Other Payers" and an "activation" number. The "Other Payer" may now proceed to enroll in the D-Pay system. (They will need your Dartmouth ID number.)
How do I know when a new statement is available?
Student Financial Services produces two account statements per term, as indicated in the Billing Schedule. When a new statement is available on D-Pay, the student, and any "Other Payers" that have enrolled in D-Pay, will receive an e-mail notification from Student Financial Services. The subject line of the e-mail will be "A new Dartmouth College Account Statement is available via D-Pay".
How do I view the statements?
From the D-Pay home page, double-click on "Account Statement" to view your current or previous account statements. (Please note: Once a particular account statement is made available, D-Pay does not reflect changes or updates until the next regularly scheduled statement is made available. Account statements are produced twice per term. Please refer to the Billing Schedule.)
Do I have to make my payment on D-Pay?
While paying your bill on D-Pay is quick and convenient for individuals with a U.S. checking or savings account, making payments on D-Pay is optional. International payments can be made through a wire transfer (please contact our office for instructions). A payment option for anyone is to print a copy of the statement and mail it along with a check or money order (must be in U.S. currency), made payable to Dartmouth College, to this address:
6132 McNutt Hall, Room 103
Hanover, NH 03755-3541
How quickly will Student Financial Services (SFS) receive my D-Pay payment?
D-Pay payments post to student accounts in 1-3 business days (this is typically faster than US mail, or wiring funds). To see your most recent D-Pay payments, click on the "Payment History" tab at the top of your D-Pay home page. Only payments made using D-Pay will be displayed in the "Payment History" tab. Personal checks and wire transfers will not appear but they will be reflected on the next account statement.
May I pay my Dartmouth student loans through D-Pay?
No. D-Pay is for viewing Student Account statements and will only accept Student Account payments. Once you are no longer enrolled as an active student at Dartmouth College, your access to D-Pay will end.
The check I mailed to Student Financial Services (SFS) has cleared my bank so why is it not showing on D-Pay yet?
D-Pay has recent activity which will show information since the last account statement. Only payments made electronically through D-Pay are displayed under the "Payment History" tab. Payments we receive from other sources, such as personal checks received in the mail, will be reflected on the next regularly scheduled account statement.
Why doesn't my D-Pay account statement update when I make a payment, or there are new transactions?
D-Pay will only provide the Student Account statements, as they are presented each term. (Please see Billing Schedule.) Once an account statement is made available, any subsequent changes, corrections, or updates will be shown on the next regularly scheduled account statement. If current, up to date, information regarding your Student Account is needed before the next account statement, please click on recent activity in D-Pay.
I am having trouble using or logging into D-Pay. Could it be my Browser?
D-Pay has been certified for the following browsers: Firefox and Internet Explorer. D-Pay is not compatible with Chrome or Safari.
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If you forget your username or password, you may go to the D-Pay log-in page and click on Forgot your User Name? or Forgot your Password?
You may also contact Student Financial Services or NetPay Customer Service at (877) 411-0953. Their hours are from 8:00am to 9:00pm EST.
What is the Recent Activity Summary?
The Recent Activity Summary lists all transactions which have posted to the student account since the last Account Statement and a detailed list of all Current Anticipated Aid/Credits*. It also provides a current summary of the account. The summary includes a Revised Current Balance, Current Anticipated Aid/Credits* and a Revised Amount Due. The summary will only exist if there have been transactions posted since the last Account Statement or there have been changes in Anticipated Aid/Credits. The date the Recent Activity Summary was last updated will appear both on the summary and on the Recent Activity tab.
Last Updated: 11/11/14