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FAQ

Frequently Asked Questions

What is RAPPORT?
How do I access it?
What if I don't know my Net ID and/or have forgotten my password?
Which browsers work with RAPPORT?
What if I need support?
How do I update my RAPPORT profile?

What is RAPPORT?

RAPPORT is a web-based integrated research administration system that will automate key research administration activities including:

• proposal development, routing, approval, and submission
• review of human subjects studies review and approvals
• conflict of interest management

How do I access it?

Go to https://rapport.dartmouth.edu

If you connecting from off-campus, you will not need to use VPN (i.e. Network Connect) to access the application. Just type rapport.dartmouth.edu into your web browser and you will be taken to the login screen. You will need your Dartmouth NETID and network password.

What if I don't know my Net ID and/or have forgotten my password?

To find your NET ID, go to http://www.dartmouth.edu/comp/systems/netid.html

If you have forgotten your password, you can reset this by going to http://www.dartmouth.edu/comp/systems/accounts/passwords/dartmouth-passwords.html#reset

Which browsers work with RAPPORT?

RAPPORT is a web based application and the type and version of browser does make a difference.
Supported browsers include the following:

Platform	Browser
Microsoft Windows (all versions)	Internet Explorer 7, 8 & 9 Firefox 7 or later Chrome * or later
Apple Mac OS X 10.4x or later	Safari 4 or later Firefox 3 or later
Apple iOS 4.2** or later (iPhone and iPad)	Safari *

* If you install a theme in Chrome,vertical scrollbars might disappear in pop-up windows.

** Limited testing has been done on Safari on iOS and Click Portal seems to function as expected. On iOS 4.2, the SmartForm JumpTo menu does not scroll when in the DHTML mode. This is not a problem on iOS5.

What if I need support?

IF...	THEN...
You can not access the main page rapport.dartmouth.edu	email or call your local IT help line
You need help understanding how to use the system or would like more details on getting started	call the OSP-IS support line at 6-8829 or email OSP-rapport@cloud.dartmouth.edu
You are transacting business in RAPPORT, and have incurred an error or blocking event	call the OSP-IS support line at 6-8829 or email OSP-rapport@cloud.dartmouth.edu
Your computer is not connecting to the network	email or call your local IT help line
You want to learn more on Dartmouth RAPPORT Help pages	Go to http://www.dartmouth.edu/~rapport/guides/

How do I update my profile (email, address, contact info)?

To edit contact information

1. Click<YourFirstName_YourLastName> in the top right of the page.

2. You can edit your title, zip code, degree types and year and agency credentials (required for submission)

3. Fill in the form provided and click Apply to save your changes.

To make additional changes, you will need to make your request through your Financial center. This may include your title, office phone, office location, or name changes. This information is fed to a central system which is NOT editable by anyone.