User Services Group

USG Charge

The User Services Group (USG) is charged with meeting library user needs through the planning, development, implementation and assessment of a coordinated service program for the Dartmouth College Library.  USG develops and manages system-wide planning, defines policies, and shares information about public services activities across the libraries.

USG advocates for the library user by supporting a library staff and system dedicated to exemplary customer service. Through a cycle of assessment and planning, USG identifies needs, explores public service innovations, strategies and trends, and implements both new and continuously improved library services for Dartmouth College and the global research community. It communicates plans, policies and priorities to the user communities and all library staff.

The Group advises the Library Administrative Group and the Library Management Group, and may charge working groups as needed. It offers guidance and acts as a resource to other library committees and working groups.


  • Associate Librarian for User Engagement & Technologies (Chair) - Jennifer Taxman
  • Access & Delivery Services, Head - David Sturges 
  • Baker/Berry Research and Instruction Services, Head - Ridie Ghezzi 
  • Biomedical Libraries, Head of Education, Research, and Clinical Services, Brenda Green
  • Digital Media and Library Technologies, Head - Anthony Helm 
  • Education and Outreach, Director - Laura Barrett 
  • Feldberg Business and Engineering Library, Head - Jim Fries 
  • Kresge Physical Sciences Library, Head - Jane Quigley 
  • Paddock Music Library, Head - Pat Fisken 
  • Rauner Special Collections Library, Head - Jay Satterfield

Meeting Notes

(Restricted to Library Staff only)

Go to Library USG TWiki for minutes after January 2007