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ANTHEM DATA BREACH FAQ

         UPDATED 4/2/15

 

IRS Identity Fraud
Anthem Facts

 

Email and Phone Scammers
The data breach at Anthem has provided opportunity for criminals to exploit the media hype and fear of identity theft. Scammers are flooding email mailboxes with various “notifications” with links to “services or information” in an effort to sell services or harvest personal information. Anthem has clearly stated they WILL NOT communicate with individuals via email or phone about this data breach. If you receive email from ANY SOURCE related to the Anthem breach, DO NOT click on any links within the email and please delete it. Any communications from Dartmouth will be advisory and will NOT ask recipients to provide any information.td>

DATA PROTECTION WORKSHOP

"Staying Safe after the Anthem Breach".  Learn about credit monitoring and other tools you can use to protect yourself and your family, understand the motives behind cyber attacks, and determine risks to personal devices and data.  No registration required.  This session will be videotaped and available online afterward.  For questions contact it.sec@cloud.dartmouth.edu

  • April 8th, 11:00-12:00 in Haldeman 041
  • April 24th, 2:00-3:00 in Rosenwald Classroom, Byrne Hall, Tuck

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Message from Rick Mills, EVP on 4/2/15

Message from Rick Mills, EVP on 2/24/15

Message from Rick Mills, EVP on 2/13/15

Message from Rick Mills, EVP on 2/10/15

Message from Rick Mills, EVP on 2/04/15

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What should I do if a suspect someone has used my information to file a tax return in my name?

For federal tax returns, and for many states including Vermont, if you have not yet filed you may log on to the relevant agency website to determine whether a return has been filed using your identity. The IRS also maintains an identity fraud briefing page at http://www.irs.gov/Individuals/Identity-Protection. It is recommended that if you are submitting your federal or state tax returns and find that one has been fraudulently submitted in your name, you contact the relevant agency and report the theft immediately.

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What steps can employees and their family members take to protect their personal information?

  • We encourage you to monitor the Anthem and Dartmouth Human Resources websites for the most current information on the data breach and how Dartmouth may be affected. 

 

  • NEW as of 2/13/15—Anthem is offering two years of credit monitoring and identity-theft repair services, free of charge, to all those who may have been affected by the recent security breach. For the Dartmouth community, this means any employee who elected medical benefits between 2004 through 2012, as well as their covered dependents during those years.

 

      • Signing up for this offer is a concrete precaution against data theft that you can take now while we continue to work with Anthem to determine whether any Dartmouth data was compromised

 

      • Sign-up for protection services began on Feb. 13, and will be followed by a U.S. Postal Service-mailed notification from Anthem, which will be sent in the coming weeks.

 

    • We encourage all Dartmouth community members who elected medical benefits between 2004 through 2012 to consider enrolling in these services. You can do so by going to AnthemFacts.com and following the posted instructions.According to Anthem,the free identity-protection service includes two years of identity-repair assistance, credit monitoring, child identity protection, identity-theft insurance, identity-theft monitoring and fraud detection, and phone alerts. (See details below on these services.). 

 

  • The data breach at Anthem has provided an opening for criminals to exploit media hype and the fear of identity theft. Scammers are flooding email mailboxes with various “notifications” with links to “services or information” in an effort to sell services or harvest personal information. Anthem has clearly stated they WILL NOT communicate with individuals via email or phone about this data breach. If you receive email from ANY SOURCE related to the Anthem breach, DO NOT click on links within the email and please delete it. Communications coming from Dartmouth will be advisory and will NOT ask recipients to provide any information.

 

  • There are a number of ways to protect personal information. Here are helpful articles published in The New York Times and Forbes after Anthem’s announcement.

 

  • Employees seeking support about the data breach are encouraged to contact Dartmouth’s Faculty and Employee Assistance Program (F/EAP). The program office can be reached at (603) 646-1165, and through its website .

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What do I need to know about Anthem’s Identity theft and credit monitoring services?

 

The free identity-protection services include two years of the following types of monitoring:

 

  • Identity-Repair Assistance: Should a member experience fraud, an investigator will do the work to recover financial losses and restore the member’s credit and identity. This assistance will cover any fraud that has occurred since the Anthem incident began.

 

  • Credit Monitoring: At no cost, members may also enroll in additional protections, including credit monitoring. Credit monitoring alerts consumers when banks and creditors use their identity to open new credit accounts.

 

  • Child Identity Protection: Child-specific identity protection services will also be offered to any members with children insured through their plan.

 

  • Identity-Theft Insurance: For individuals who enroll, the company has arranged for $1 million in identity theft insurance, where allowed by law.

 

  • Identity-Theft Monitoring/Fraud Detection: For members who enroll, data such as credit card numbers, social security numbers and emails will be scanned against aggregated data sources maintained by security researchers in order to look indications that members’ data has been compromised.

 

  • Phone Alerts: Individuals who register for this service and provide their contact information will receive an alert when there is a notification from a credit bureau, or when it appears that the individual’s identity may be compromised.

 

 

Last Updated: 4/2/15