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Vox Home > '03-'04 Academic Year > April 5 Issue >  

The entertainment of job outsourcing

Published April 5, 2004; Category: EVENTS

Hop and Tuck collaborate to host unusual play

Alladeen, a new large-scale, multimedia play, examines how cultures borrow, steal and reinterpret each other's  icons and images in the new global economy. Customer-service call centers of well-known American companies are  increasingly outsourced to south Asian countries where natives adopt "typical American" identities, often based  on television sitcoms, in order to serve U.S. customers.

image of AlladeenThe play Alladeen examines the practice of call center employees in India "borrowing" U.S. identities in order to more successfully deal with American customers on the phone. Performances are April 9 and 10. The production and related events are a collaboration between the Hopkins Center and the Tuck School of Business.(photo courtesy of the Hopkins Center

Alladeen was created jointly by The Builders Association, a New York City experimental theater company, and  motiroti, a London-based new media-performance collective.

The Hopkins Center has joined Dartmouth's Tuck School of Business to present two additional events that explore  the issue of outsourcing and how this hot-button topic of cultural, economic and political interest came to be  considered through a theatrical production. On Tuesday, April 6, a panel discussion, "Inside Outsourcing," at  4:30 p.m. in Cohen Great Hall, Whittemore Hall, examines the business, social and ethical implications of  outsourcing to developing nations; and at 7 p.m. in Stoneman Classroom, Murdough Center, "Burning the Midnight  Oil: The Making of Alladeen," offers an inside look at the creation of this cross-cultural theater work. Both  events are free and open to the public. For more information  call 646-2010.

The panel "Inside Outsourcing" is moderated by Tuck Professor Paul Argenti. Panelists are Jack Freker, President  of Convergys's Customer Management Group; Paul Gaffney, Executive Vice President, Supply Chain at Staples, Inc.;  Keith Khan, a co-creator of Alladeen and founder and Artistic Director of motiroti, an arts-led company which  works with people and new technology; and Sonal Shah, Associate Director for Economic and Foreign Policy at the  Center for American Progress.

"Today's artists are exploring globalism in fascinating ways, increasingly reaching far beyond national and  ethnic borders."

- Margaret Lawrence

"Today's artists are exploring globalism in fascinating ways, increasingly reaching far beyond national and  ethnic borders," says Hopkins Center Director of Programming Margaret Lawrence. "They're often on the vanguard  as new political and social issues come to the fore."

"This is an unusual and interesting collaboration between the arts and business," says Hans BrechbŸhl, Executive  Director of Tuck's Center for Digital Strategies. "This evening on offshore outsourcing is reflective of a topic  that incorporates business, cross-cultural, social, economic and even ethical issues."

Directed by Marianne Weems, Alladeen features live theater, hi-tech video, electronic music and spectacle in an  examination of how technology and globalization impact human beings in the worldwide marketplace. In the surreal  call centers in Bangalore, India, Asian phone operators are trained by studying American accent and modulation,  tele-etiquette and popular culture, in order to pass as Americans and serve customers from the United States. In  a world where virtual relationships are possible, Alladeen questions the ethics and ramifications of corporate  outsourcing and how it affects our global society.

Performances of Alladeen will take place in The Moore Theater at 8 p.m. Friday, April 9, and Saturday, April 10.  A spotlight discussion with cast members will follow each performance. Admission is $28 for reserved seats and  $5 for Dartmouth students. For more information call 646-2422.

By ROLF OLSEN AND SHELBY THOMPSON

PERFORMANCES

  • 8 p.m. Friday, April 9
  • 8 p.m. Saturday, April 10
  • Moore Theater
  • $28, Dartmouth students $5
  • 646-2422

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Last Updated: 4/2/04