Skip to main content

Core Values List

Best Practices

Each of these core values and principles embodies a set of best practices. These are presented in the following table.

Results Orientation
  1. Set clear objectives for yourself and your job.
  2. Prioritize work to achieve goals.
  3. Evaluate progress toward the objectives.
  4. Complete tasks and meet deadlines.
  5. Get the job done despite obstacles and difficulties.
  6. Accept responsibility with a “can do” attitude.
  1. Prepare thoroughly for each task.
  2. Plan your work and anticipate potential problems.
  3. Follow through on tasks and assignments
  4. Hold yourself to high standards of performance.
  5. Strive to exceed goals.
  6. Push yourself and others to excel.
  1. Contribute fully to the activities of the team.
  2. Step in and help out other team members when needed.
  3. Share information and resources with team members.
  4. Work out conflicts directly with the person involved.
  5. Build a wide network of relationships throughout D&AR and the college.
  1. Maintain confidentiality.
  2. Speak the truth.
  3. Limit personal business on the job.
  4. Stay focused on work rather than getting distracted by gossip.
  5. When problems arise, work to find solutions rather than complain.
  6. Speak constructively of co-workers, the job and the institution.
Donor Focus
  1. Ask what the customer needs.
  2. Listen attentively to what others are communicating.
  3. Respond in a timely manner to customer requests.
  4. Handle even difficult customer situations with diplomacy and patience.
  5. Go the extra mile to serve.
  1. Respect personal differences and values.
  2. Actively seek to understand others' point of view.
  3. Consider other ideas open-mindedly.
  4. Acknowledge the needs of others.
  5. Respond non-defensively when others disagree with your views.
  6. State your own views honestly and openly.
  1. Delegate tasks appropriately.
  2. Ask for help when needed.
  3. Communicate clearly and concisely, both verbally and in writing.
  4. Carry out directions promptly.
  5. Make the best use of others' time as well as your own.
  6. Take the initiative to solve recurring problems and eliminate redundancies.
  1. Keep the big picture in mind.
  2. Look for ways to make change work rather than objecting or resisting.
  3. Adapt your behavior to the needs of the situation.
  4. Participate as a follower as well as a leader on teams.
  5. Adapt plans and reprioritize tasks as circumstances change.
  1. Use humor appropriately to encourage and energize.
  2. Communicate excitement and enthusiasm about the work.
  3. Look for ways to inject fun activities into the work place.
  4. Demonstrate an ability to laugh at yourself.
  5. Manage personal stress and stay cool under pressure.
Continuous Improvement
  1. Challenge conventional thinking.
  2. Question current policies and practices when appropriate.
  3. Regularly review completed tasks and projects to identify opportunities to improve.
  4. Learn from failure and move on.
  5. Actively invite constructive criticism on every area of the business.
  1. Generate new ideas and creative approaches to problems.
  2. Encourage creativity in others.
  3. Recognize and reward innovation and calculated risk taking.
  4. Demonstrate a willingness to experiment.
  5. Pursue a unique idea or approach to get it implemented.
Personal Learning
  1. Watch others for their reactions in order to pick up on the need to change.
  2. Ask for and act on feedback from others.
  3. Constantly re-evaluate your own skills and capabilities.
  4. Create a personal development plan.
  5. Use every assignment as an opportunity to learn something new.

Last Updated: 11/19/08