1. What do I do if I am injured and need immediate emergency
treatment?
You will be provided with treatment at the nearest hospital or appropriate
facility. This treatment will be authorized and the bills will be paid. When
your condition no longer requires emergency treatment, you should contact your
Injury Management Facilitator at 1-800-842-1495, extension 6526, so that you
can be assisted with all follow-up care.
2. What is an Injury Management Facilitator?
Injury Management Facilitators work with injured employees, employers, and
medical, hospital and other providers to ensure that the injured employee
receives effective, timely, and appropriate services in order to achieve
maximum medical improvement and an expeditious return to work. All medical
management services are performed in accordance with New Hampshire laws.
3. If I am injured and it is not an emergency situation, where do I go for
medical treatment?
You will select a provider from the Travelers/CorVel Medical
Network list provided on the Travelers' Website. Or, the Travelers'
Insurance Internet site at www.travelers.com.
Select:
- Protecting Your Business - Claim Services
- Workers' Compensation - Find a Network Medical Provider You are now in the
Workers' Compensation provider database:
- Select- provider type (there are 5 choices)
Continue:
- Select - search for provider near me (by a location)
- Enter address (minimum required is zip code)
- Choose mileage
- Specialty clinic choice is optional
- Number of provider matches is noted at top of page
- Screen shows 10 providers. To see more, page down, click "next" button to
continue review of all providers found in your search. Or:
- Select - by a provider name (enter zip code and provider name)
You must go to one of the listed Network Providers, or the treatment may not
be authorized. Providers are conveniently located for your convenience.
4. What is meant by a Network Provider and what does he/she do?
The Network Provider is a physician who is appropriate to treat your injury.
The Network Provider works with your Injury Management Facilitator to
facilitate prompt, appropriate medical care and a timely return to work. The
Network includes specialists should you choose to see one for your work-related
injury.
5. What should I do if I am not happy with my Network Provider?
You can select another Network Provider, but you should contact your Injury
Management Facilitator to help make the necessary arrangements.
6. How do my medical bills get paid?
Your Network Provider will send all medical bills in connection with your
compensable work-related injury directly to the Travelers Managed Care Program.
The Program will pay for all medically necessary care. You should not receive
any bills in connection with your compensable work-related injury. If this
happens, call your Injury Management Facilitator.
7. Where can I get more information about my claim?
You can go access information about your claim by going to www.mywcinfo.com. Be sure to
have your claim number available.
NOTE:
The Office of Comprehensive Risk Management at Dartmouth College is located at
53 South Main Street (the Nugget Arcade building) in Suite 212. If you have any
problems or concerns, please contact us by phone at (603) 646-2441, or stop by.
It is our mission to act as an intermediary and advocate for the injured
employee.
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