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International SOS (ISOS) assistance gives peace of mind to
travelers and expatriates all over the world and offers travelers the highest
possible level of travel, medical, and security advice and services, as well as
on-line access to important information. Services range from telephone
advice, medical referrals, legal aid, to full-scale evacuation by private
air ambulance. The ISOS network of 5,000 employees, including multilingual
critical care and aero-medical specialists, operates 24 hours a day, 365 days a
year from over 26 ISOS Alarm Call-In Centers around the world.
Coverage is automatically provided for all students, faculty, staff,
and immediate family members traveling with you (spouse, dependent
children, or life partner), against unexpected difficulties that can arise when
traveling away from home on Dartmouth business. Coverage applies for your
business travel, including two weeks on the front and back end of your
trip. (See FAQs). While abroad, if an emergency
arises, make ISOS your first call. ISOS will work to meet your needs
immediately and will contact the College through the Department of Safety and
Security and/or the Risk Management office while coordinating services with you
abroad.
Login automatically from the Dartmouth web site and check out the
information on International SOS! To see Dartmouth specific
information,or to print out an identification card, use the Dartmouth
membership number requested. Whenever traveling abroad, you can
access up-to-date reports on over 170 countries worldwide. Information
found on-line can be as simple as informing you about local water quality to
vaccination requirements. The International SOS web site also contains an
online Personal Locator form for inputting travel and
destination information. It is strongly recommended that all
travelers complete this form so that your itinerary and other information can
be accessed by International SOS or Dartmouth College on-call staff should you
need to be located in the event of an emergency.
While the services listed below are comprehensive, it is important to
understand that International SOS is not a health insurance
company. ISOS will assist you in obtaining the best medical care available
locally, or make arrangements for you to return to your home or
Dartmouth to receive the appropriate medical attention. If you are
unable to arrange for payment of medical expenses at the time of service,
International SOS will guarantee and pre-pay all costs associated with your
medical care. You are ultimately responsible for the costs of medical care,
however, and will be billed at a later date. This is why Dartmouth
requires you to have health insurance which will cover you while
overseas.
With the well being of College travelers as a top priority, International
SOS will provide a seamless integration of meeting emergency needs while
traveling abroad in conjunction with the College's on-site personnel, policies
and procedures. Please contact the Office of Comprehensive Risk Management at
(603) 646-2442, or the Off-Campus Programs Office (603) 646-1202, if you
have any questions.
PROGRAM BENEFITS
Country Specific Information:
- Security and Medical Alerts
- Vaccinations and Diseases
- Food and Water Safety
- Business and Cultural Etiquette
- Personal and Driving Safety
- Public Holidays
- Phone, Electrical, and Financial Data
- Demographics
Medical Services (For some services fees may
apply.)
- Pre-trip information on travel health issues
- Access to International SOS clinics
- Emergency and routine medical service and advice
- Medical and dental referrals
- Dispatch of medication and medical supplies (Fees will apply.)
- Prescription services
- Medical monitoring
- Legal referrals
- Emergency message transmission
- Translations and interpreters (Fees will apply.)
- Lost document advice
- Ground transportation and accommodations for accompanying family/companion
(Fees will apply.)
- Emergency personal cash advances (Fees will apply.)
- Emergency evacuation
- Medically-supervised repatriation
- Companion air ticket in the event of a medical or
other evacuation
- Additional travel and accommodation arrangements after medical
evacuation
- Repatriation of mortal remains
- Return home of minor children
Security Services
- Security evacuation assistance
- Online travel security information
- Access to security crisis center
May, 2008
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