Data

Service Measurement Data

We dedicate the majority of our time and resources to the support of our primary constituents, Dartmouth’s undergraduate students and faculty members. Below is a summary of the direct services we provided our constituents during the 2017-2018 academic year.

• Addressed over 29,000 inquiries in total from constituents via emails (78%), phone calls (9%), and walk-in service (13%)
• May is the busiest month for total inquiries (approximately 2700) as we lead up to graduation in early June
• September is the busiest month for walk-in service (over 600) with the arrival of new students in the fall

In the past year, we addressed approximately 22,500 inquiries directed to our primary email account (registrar@dartmouth.edu), up from about 20,000 in 2016-17. This total does not, however, include the many emails sent directly to staff members' personal accounts. Below is a chart that breaks down the emails received by category.

Academic Year	Official Transcript Total	Paper Transcript Total
2009	19,159	19,159
2010	17,245	17,245
2011	16,561	16,561
2012	13,819	13,819
2013	12,237	9,839
2014	9,257	4,625
2015	8,076	3,601
2016	8,112	3,264
2017	8,192	2,701
2018	8,691	1,829

• Unofficial Banner Transcripts were made available to students in December of 2009
• Unofficial eTranscripts were made available to students in January 2013
• Both have contributed greatly to the continuing decrease in the overall official transcript volume.
• This allows students to use unofficial transcripts when there is no need to use an official transcript, and is a cost savings to the College.
• Official transcript volume is split 79% eTranscripts and 21% paper transcripts.
• Paper official transcripts are now primarily processed off-site: only 314 transcripts were processed in the Registrar's Office in 2017-8.
• Paper official transcript volume is down to 1,829, from a high of 19,159 in 2009.

 

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The Dartmouth Course Approval Routing System (DCARS) supported 569 courses in its third year of implementation. Additionally, 60 courses were newly cross-listed in the system, along with 2 courses removed from cross-lists.

Year	Updates to Courses	New Courses	Cross-lists Created	Courses Reinstated (no change)	Cross-lists Removed
2014-15	400	184	186	0	0
2015-16	444	328	257	0	0
2016-17	186	257	59	14	0
2017-18	228	307	60	34	2

 

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Managed scheduling and offering of 2,140 courses:

Academic Year	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018
Total	2,024	2,039	2,062	2,106	2,177	2,168	2,168	2,099	2,100	2,140

Each course count represents every offering with a unique subject, course number and title combination with the exception of cross-listed courses which are counted once. Off-Campus Study courses are included.

 

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Assigned 2,074 courses to classrooms from the academic schedule*, and 796 courses to classrooms for final examinations.

*Does not include classrooms assigned for small arranged courses, language drills, or other ad-hoc classroom assignments.

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Reviewed and processed 817 student petitions to the Registrar

Petition Type	Petition Count
	2014	2015	2016	2017	2018	5-Year Average
Change in Grade	121	151	136	134	131	135
Add Course After Deadline	81	108	116	113	129	109
Drop Course After Deadline	28	46	39	31	15	32
Additional 2-Course Load	47	48	71	46	40	50
Additional 4-Course Load	35	2	4	2	2	9
Unlimited 2-Course Load	2	4	4	8	2	4
NRO After Deadline	0	0	0	0	1	0
NRO Grade Chg After Deadline	0	0	0	0	0	0
Repeat Course for Grade Only	3	4	1	0	1	2
Postpone Summer Term	12	28	22	22	17	20
Waive Summer Term	64	59	62	41	59	57
Exempt Summer Term	23	19	20	22	27	22
Additional Term in Residence	77	87	73	63	59	72
Five+ Year Enrollment Pattern	84	85	104	80	71	85
Reduce Sr Yr Residence Req	288	328	349	330	215	302
Late Exchange of Courses	13	15	19	34	36	23
Late D-Plan Change Fee Waiver	16	8	6	2	0	6
Reduced Tuition	4	5	9	16	12	9
Total	921	998	1,035	944	817	943

Two petition types that increased notably last year - the Five+ Year Enrollment Pattern, and the Additional 2-Course Load (perhaps related) - have returned to prior levels; requests to postpone the summer term are much higher for the third year in a row. Reductions in the Senior Year Residency Requirement continue to represent both 1/3 of all petitions, and nearly 1/3 of the entire senior class. This number may start to shift downwards once the class of 2018, the first class impacted by the changed AP policy, graduates.

 

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 Processed 2,215 enrollment verifications, 1,707 of which were provided electronically

	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018
Manual Verifications	1,385	1,549	1,332	754	430	Over 273*	514	112	589	508
Self-Service Enrollment Verifications	0	0	0	294	1,727	1,845	2,275	1,726	1,908	1,707
Total	1,385	1,549	1,332	1,048	2,157	Over 2,118*	2,789	1,838	2,497	2,215

Self-service enrollment verifications became available to students in April of 2012, which has led to a significant reduction in the office workload in this area, allowing staff to focus on higher level tasks.

*Some data missing for 2013-14.

We continue to investigate ways to reduce the number of manual verifications necessary.

 

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We supported 64 students studying away on non-Dartmouth programs (transfer terms) and 54 students on exchange programs.  The total number of transfer term participants has steadily decreased in recent years, with a slight increase last year, while the total number of students participating in exchange programs remained about the same as 2014-15.

Transfer Term Students

Academic Year	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018
Summer	71	70	105	64	39	43	34	24	17	20
Fall	66	43	46	54	42	35	17	20	22	28
Winter	83	82	86	122	15	9	4	6	9	13
Spring	20	16	13	8	5	1	1	3	3	3
TOTAL # of STUDENTS	240	211	250	248	101	88	56	53	51	64

Note: The significant drop in the number of transfer term students which started in 2013 is a result of new Committee on Instruction (COI) policies.

 

Exchange Program Students

Academic Year	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018
Number of Students	39	39	46	37	43	33	54	55	53	54

 

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Certified 59 VA Benefit recipients

Academic Year	2011	2012	2013	2014	2015	2016	2017	2018
Undergraduate Students	26	28	32	32	35	36	42	51
Graduate Students	9	12	8	6	5	8	9	8
Chapter 31	4	2	2	2	2	2	5	3
Chapter 30	6	3	1	1	0	1	1	0
Chapter 35	4	5	7	3	6	7	6	5
Chapter 1606	0	0	0	0	0	0	1	1
Chapter 33: Post 9/11 GI Bill recipients	21	30	30	32	32	34	38	49
Students eligible for the Yellow Ribbon program	11	25	24	28	29	30	34	46
TOTAL number of students certified	35	40	40	38	40	44	51	59

Our Office certifies A&S Graduate as well as Undergraduate VA benefit recipients. 

 

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Graduated 1,146 undergraduate students

	Graduates
Academic Year	2009	2010	2011	2012	2013	2014	2015	2016	2017	2018
Summer	13	17	22	27	35	22	30	20	26	25
Fall	27	40	32	31	24	33	30	39	24	31
Winter	28	25	38	30	31	29	40	33	32	28
Spring	998	1,003	984	1,005	969	1,032	993	985	987	1,062
Total	1,066	1,085	1,076	1,093	1,059	1,116	1,093	1,078	1,069	1,146