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A Cardholder may dispute a charge that appears in the Procurement Card
system, if the transaction is not recognized, or if it appears to be
incorrect. The Cardholder must first contact the vendor to try and
resolve the issue. If working with the vendor is unsuccessful, then filing a
dispute with JPMorganChase is the next step. The Cardholder should contact the
issuing bank by phone. Dispute forms are available on line at: http://www.dartmouth.edu/~purchase/procurement/dispute.pdf
Reporting a Lost or Stolen Credit Card
If a Purchasing Card is lost or stolen, the Cardholder must immediately
contact JPMorganChase. JPMorganChase representatives are available 24 hours a
day, 7 days a week. When reporting a lost or stolen card, the Cardholder must
tell the representative the call is regarding a Procurement Card.
Lost or Stolen Card: (800) 270-7760
After reporting a lost or stolen card to JPMorganChase, the Cardholder must
also immediately report a lost or stolen card to the Procurement Card Manager,
Procurement Services, (603) 646-3527 or email: Linda.L.Lagasse@Dartmouth.Edu
Request for Tax Exemption Certificate
A supplier may request a tax exemption certificate from the College as a
result of a Procurement Card transaction. The following procedure must be
followed when a tax exemption certificate is requested.
Suppliers requesting a tax exemption certificate are to be directed to fax
their request to Dartmouth College Procurement Services: 603-646-3810. The
supplier must indicate that the request is for a credit card transaction.
Dartmouth College Procurement Services is responsible for authorizing the
use of the College's Sales and Use Tax Registration Number.
Procurement Services will fax the certificate directly to the supplier. The
certificate will not be faxed to the ordering department.
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