V. Services

1. Cable Television.

Cable television service is supplied by the College to each College-owned housing unit via an Ethernet based system.  This system can be accessed and viewed using your computer.  Digital converter boxes must be used in order to view the Campus Television  Network on a regular television screen.  This set top box must be purchased through the Dartmouth College Computer Store.

• Problems with the cable television system should be reported by e-mailing Help or calling (603) 646-2999.
• The current channel line-up is available at: http://www.dartmouth.edu/comp/resources/network/cabletv.
• The channel line-up is subject to change.

More detailed information can be found at the ORL's Telephone, Video, and Ethernet Services web page.

2. Custodial Services.

Custodial services are provided to every College owned or operated residential facility. The duties of the custodians are to keep the common living areas clean, provide routine maintenance, empty trash in common areas and otherwise keep buildings up to College standards.

• It is a student's responsibility to clean his/her own room.
• It is a student's responsibility to clean and dispose of trash after they have used kitchens or other common spaces.

3. Heat.

College energy guidelines direct that the College attempt, within limitations of the physical plant, to maintain a temperature of approximately 68 degrees Fahrenheit during the heating season. 

• The heating season generally runs from October through April.
• Due to the extremely low temperatures that can occur during the winter months, residents are expected to report any heating concerns (whether too hot or too cold) immediately to the Office of Residential Life.
• The heating system in the residence halls does not include thermostats in every room. Because the temperature cannot be adjusted without affecting many rooms within a building, some rooms will be cooler or warmer than others.

Students should note that open windows can result in the freezing of pipes and students are responsible for the damage that results if this occurs.  For more information, please go to the Heating Information web page.

4. Kitchen Locker Keys.

Kitchen locker keys are available to residence hall occupants, on a first-come, first-served basis, beginning on the first day of classes each term.  not all kitchen areas are equipped with lockable cabinets.  In these locations students are expected to bring cooking items to the kitchen at the time of their use and to expect that any items left in the capiinent may be used by others.

• Only one kitchen locker key will be issued to a student.
• Kitchen locker keys must be returned to the Undergraduate Housing Office or to one of the remote key return sites located in the Hopkins Center, the River, Choates, and the East Wheelcock Cluster or the Department of Safety and Security.
• Failure to return the kitchen key in accordance with the End-of-Term-Closing Procedures will result in a $20 replacement charge.

5. Obligations of the College.

• The College will provide furnishings and utilities to its residences.
• The Office of Residential Life will provide smoke-free housing for students.
• The College will provide maintenance service for any utility under its control and will seek service for utilities it does not own.
• The College shall, within a reasonable amount of time and within its monetary resources, maintain its residences in good repair.
• A resident may request repairs to his/her room and/or living unit by contacting the Residential Life Business and Operations Office. (E-mail Residential Operations)

• There will be no adjustment of housing fees in the event that the College is unable to restore services.

6. Storage.

Storage is available on a first come, first served basis only for undergraduate degree candidates or special students who are actively enrolled at the College. Limited facilities are available.

• All items placed in a storage facility must be clearly marked with the student's name, class year and Hinman box.
• Anyone storing or removing another student's belongings without written permission from the owner of the belongings may be subject to a $100 fine and disciplinary action.

For more information, please go to the Storage Information web page.

7. Storage Types.

1. Bicycle Storage.
   • On a daily basis, registered bicycles may be kept in racks provided at each residence.
   • Any unregistered bicycle found in the storage racks may be impounded, and any bicycle parked or stored in hallways, entryways, access ramps, stairways or other accesses may be impounded and placed into Controlled Storage at the owner's expense and a $100 fire safety fine may be imposed; bicycles unclaimed after six months will be discarded.
   • Registered bicycles may be stored in designated Controlled Storage facilities for a fee of $10 per term.
   • Bicycles may be registered free of charge with the Department of Safety and Security.
2. Controlled Storage.
   • Students who are not enrolled for classes in Hanover and who will be away from campus may store personal property in Controlled Storage areas as space permits.
   • These rooms are secured and insured against loss due to theft, fire or damage from moisture.
   • Such a loss will result in reimbursement on the item's depreciated value as determined by Dartmouth College.  The College will not be liable for an amount greater than $1,000 for any loss; furthermore, failure to accurately complete the Controlled Storage Application/Contract may void the College's liability.
   • Damage to items improperly packaged or handled is not eligible for reimbursement.
   • Controlled Storage can be accessed Monday-Friday (unless otherwise noted), by making an appointment at least one business day in advance by calling the ORL Business and Operations Office at 646-1203.
   • The cost of storage is $10 per box or storage unit per term. Students pay for the first term with cash or check at the time that the items are stored.  The storage fees for additional terms are posted to an individual's Student Account Statement.
   • All boxes and other storage units must be retrieved within three weeks after a student returns to campus enrolled for classes; skis and bicycles are the only exception and may be stored while a student is on campus until the end of the term specified on his or her Controlled Storage Contract.  The College will not be liable for loss or damage to any unit stored longer than the three-week pickup period for normal belongings or the specified pickup term for bikes and skis.
   • There will be a $5 per unit, per week charge assessed for belongings left beyond the three-week period.
   • Students who graduate or withdraw from the College have six months to retrieve their belongings; after that time, all articles will be considered abandoned property and may be recycled or discarded.
   • The College reserves the right to refuse to store any box or item.
3. Trunk Rooms.
   • Trunk rooms are located in the basement of each residence hall.
   • Students assigned to a particular hall may store their belongings in the Trunk Room at no cost while they are living in that hall.
   • Trunk Rooms are not secured areas, and Dartmouth College assumes no responsibility for missing, damaged, or stolen items.
   • Suitcases, trunks, boxes containing unneeded items and empty boxes used for specific equipment such as computers, stereos or other electronic equipment may be stored.
   • Furniture, refrigerators and rugs may not be stored in the Trunk Room.
   • Periodically all abandoned and inappropriately stored items are removed from trunk and storage rooms and discarded.
   • Students who will be off-campus for one or more terms must store their belongings either in Controlled Storage or an off-campus storage facility.