Threatening or Violent Behavior
Threats may be statements of intention or expressions of strong emotion. They can be indirect or direct, verbal or nonverbal. It is important to treat any threat or display of hate as potentially serious and to report instances to authorities if you feel endangered.
Steps to Follow
If the threat is immediate, leave the situation if possible and call 911.
For an angry or hostile customer or co-worker:
- Stay calm.
- Listen attentively.
- Maintain eye contact.
- Be courteous. Be patient. Be respectful.
- Keep the situation in your control.
- Signal to a co-worker or supervisor that you need help (have a prearranged code or alarm system).
- Do not make any calls yourself.
- Have someone call 911.
If someone is threatening you with a gun, knife, or other weapon:
- Stay calm and quietly signal for help.
- Maintain eye contact.
- Stall for time.
- Keep talking, but follow instructions from the person who has the weapon.
- Never try to grab the weapon.
- Watch for a possible chance to escape to a safe area.
If the threat isn't immediate, consult appropriate resources for help in assessing the level of danger, determining an appropriate intervention, and choosing appropriate safety measures.
< back | index | next >
|
