Communicating in a Crisis
The College's Emergency Management Group (EMG) handles crises and provides guidance on communications and other matters. Your supervisor can contact the EMG in the event of a crisis, which will begin the College's formal emergency management process.
That process includes notifying Public Affairs, which is responsible for crisis communications. Feel free to call Public Affairs at any time at (603) 646-3661 if you have questions.
These campus resources are meant to take the communications burden off your shoulders so you can keep yourself safe and do what you can to attend to the emergency situation.
Institutional notification procedures
- Report all crisis situations to your supervisor as quickly as possible.
- The EMG automatically notifies the necessary offices in the event of an emergency. The senior officer in your department can invoke these procedures.
Dealing with the media
- Crisis situations are of intense interest to the media. Don't be surprised if you see reporters.
- Speaking with reporters during an emergency can be counterproductive. You should consult with your supervisor before speaking to the press in an emergency situation. Always remember that you are under no obligation to speak with reporters, no matter how insistent they are.
- Public Affairs (603-646-3661) is your resource for dealing with reporters. It is staffed around the clock. After hours and on weekends call (603) 643-0816 to page the staffer on call.
- Concentrate on keeping yourself and others safe. Leave communications to the EMG and Public Affairs.
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