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Frequently Asked Questions

What is DartDoc

Registering for DartDoc

Making Requests

Checking Status of Requests, Cancelling, Renewing

Delivery of Articles

Miscellaneous

Help


What is DartDoc?

DartDoc is Dartmouth College Library's system for requesting documents (books, articles, patents, etc.) for your research. It includes what is traditionally known as “interlibrary loan” as well as our document delivery service to request material from Dartmouth libraries.

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Who may use DartDoc?

  • Dartmouth College faculty, students, and employees.
  • DHMC physicians, students, and employees.
  • Registered alumni and guest borrowers.
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What may I request through DartDoc?

You may see all your borrowing privileges here.

For materials not held within the Dartmouth College Library system:

Everyone eligible for DartDoc may request material not owned by the Dartmouth College Library.

For materials held within the Dartmouth College Library system:

  • Faculty and employees may request material that is owned by any Library. Books may be requested to be delivered from one campus library to another and held for you to pick up; articles will be copied and delivered to you.
  • Graduate and undergraduate students, alumni and guest borrowers may request books and articles from Storage or Matthews-Fuller only. For material at other Dartmouth Libraries, you will be responsible for retrieving those items.
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Will I be charged? What will it cost me?

  • At this time, faculty, visiting scholars, physicians, students, employees, and employee family members are not charged for most requests.
  • In the rare instance that obtaining the material for you costs the Library more than $100.00, faculty, students, and employees may be charged the amount over $100.00. You will be notified in such a case and asked if you want to continue with the request.
  • Other eligible DartDoc users are charged a minimum of $16.00 per request.
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How do I register to use DartDoc?

The first time you use DartDoc you will need to register and create your own username and password. Choose one of the“First-Time Users Need to Register” links at the top of this page to go to the appropriate registration form. There is no need to register twice, just choose one library and register. You can update your profile to change your pickup location at any time.

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Username and password, what should I choose?

It is recommended you use your NetId as your user name. However your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. Keep in mind that both username and password are case sensitive.

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Is the information I supply kept confidential?

The personal information you provide upon registering is kept confidential and you can update this information at any time. Your username and password allows us to give you secure access to information about your requests. The password you set is stored in an encrypted file. No one but you will know your password unless you share it with them. Even the library staff will not know your password; the staff can reset your password, however, should you forget it.

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What if I use both the Biomedical and Feldberg Libraries, should I register twice?

There is no need to register twice, just choose one library and register for that. You can update your profile to change your pickup location at any time.

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What if I forget my password?

In the event that you forget your password,you can click on the 'Forgot Password?' link on the logon page. Or, please contact your library's circulation desk or the appropriate document delivery office during office hours.

We can then reset your password allowing you access to DartDoc. Please change your password again once you logon to DartDoc.

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How can I update my address or other information?

You can change your user information at any time by selecting the "Change User Information" link under the "Tools" section of the left menu bar.

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What if I'm faculty and I want my research, administrative, or student assistant to place requests for me?

  • You can set up an account and share the username and password with your assistant. On the registration form, indicate the preferred address for delivery of notices and electronic articles. Be sure to keep the user information current as personnel changes take place.
  • You are responsible for all materials borrowed on your behalf and checked out to you.
  • You may also want to set up another account with a name and password that you keep private.
  • If an administrative assistant is submitting requests for multiple faculty, the username on the account should be either the faculty member's name or a combination of faculty name/assistant name.
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How do I make a request?

Use one of the “Connect to DartDoc” links at the top of this page. After logging in, select the type of material you want to request under the 'New Request' section of the left menu bar. Fill out the form providing as much information about the item as possible.

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Can I still request items through the catalog using "Request Selected Item"?

Yes, the catalog’s “Request Selected Item” feature is an excellent way for faculty and staff to request books available in the Dartmouth Libraries. Students, alumni and guest borrowers may also use it to request books from Storage and Matthews-Fuller.

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Can I still request items through Borrow Direct?

Yes. Borrow Direct is probably the quickest way to get books not available in the Dartmouth Libraries. If a book isn't available through Borrow Direct, then use DartDoc.

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Can I make document delivery requests directly from Ovid, PubMed, Web of Science, WorldCat, ABI/Inform, and other indexes?

Yes. Look for links such as "Article Linker" or "Get Full Text" next to the citation of the article you want. Click on the link and you will then see links to the article in full text, if available, and to DartDoc, where you can request the article.
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How do I check on what's happening with my request?

Use one of the “Connect to DartDoc” links at the top of this page. At the DartDoc Main Menu, click on the appropriate link under the "View" section of the left menu bar.
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What does the status of my request mean?

DartDoc allows you to check on the progress of your request. Statuses are assigned as the request moves through the DartDoc system. Click here for an explanation of each status.

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Why does the record say "Checked Out to Customer" when I haven't picked up the book yet?

For customer convenience, the pickup of books has been moved to the circulation desks, which have longer hours than the DartDoc offices. Therefore we need to check the books out in the DartDoc system before they leave our office in order for any future overdue notices to be sent out.

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How do I cancel or modify a request?

  • Use one of the“Connect to DartDoc” links at the top of this page. At the DartDoc Main Menu, click on “Outstanding Request” under the "View" section of the left menu bar. From the list of your outstanding requests, click on the transaction number for the request you want to cancel or modify. Then click on the “Cancel” or “Edit” button.
  • A request cannot be cancelled or edited after it has been sent to a lending library for processing.
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How do I resubmit a cancelled request?

  • Requests cancelled by you or by document delivery staff can be resubmitted. Often a request is cancelled by staff because more information is needed to process the request; you can add the new information and resubmit the request.
  • Use one of the “Connect to DartDoc” links at the top of this page. At the DartDoc Main Menu, click on “Cancelled Requests” under the "View" section of the left menu bar. From the list of your cancelled requests, click on the transaction number for the request you want to resubmit. Then click on “Resubmit Request” and you’ll have the opportunity to add or correct information about the item.
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How long does it take to get the material I request?

For materials available in the Dartmouth libraries, requests are generally filled within 2 working days. Items that must be obtained from other libraries’ collections take longer, an average of 7 to 10 days.

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How do I renew material I have borrowed?

  • Items from the Dartmouth collections may be renewed in person at a library circulation desk or online using the “View Your Library Record” feature of the catalog.
  • You may request renewal of items borrowed for you from other libraries by using one of the “Connect to DartDoc” links at the top of this page. At the DartDoc Main Menu, click on “Received Items” under the “View” section of the left menu bar. Select the item you wish to renew by clicking on the appropriate transaction number and then click on “Renewal Request.” Renewals usually take 2-3 days. You will receive notice by email indicating whether the renewal was successful. Until this time, the original due date remains.
  • NOTE:You have until the due date to place a renewal through your account; after that time, you must contact your DartDoc office and they will place the renewal for you. Lending libraries are more willing to grant renewals before the actual due date.
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What if I don't return my material on time?

  • If you keep a loan more than 14 days overdue, DartDoc will block your privileges. All privileges will be reinstated when you return the item.
  • Lending libraries are less likely to let us borrow again if you keep an item overdue.
  • If you consistently keep items overdue, we reserve the right to refuse to borrow books from other libraries on your behalf.
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What if I lose or damage a book?

If you lose or damage a loaned item, you must pay the replacement cost and any processing fees charged by the lending library.

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What is electronic delivery?

Copies of articles in PDF format will be made available for access through DartDoc. You will be notified by e-mail when your requested article is available.

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How do I retrieve electronically delivered articles?

Use one of the“Connect to DartDoc” links at the top of this page. At the DartDoc Main Menu, click on “Electronically Received Articles” under the “View” in the left menu bar. Your requests will be available to you on DartDoc for 90 days after completion. You can view your request history by selecting the "Completed Requests" link on the Main Menu page after logging in.

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What if my article has missing pages or is unclear?

If you find that your delivered article has unclear or missing pages, or you have difficulty opening the article, contact the appropriate document delivery office during office hours (Monday - Friday, 8am-4:30pm):

Include the DartDoc transaction number (TN) for the article and a description of the problem.

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Why does my browser say that you're sending a cookie? What's in it?

The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use DartDoc without any problems.

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Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your requests, you can take the following steps:

  • Access DartDoc only from your personal computer or an otherwise secure workstation.
  • If using a public access workstation, exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
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What is DartDoc News?

DartDoc will provide pertinent information to all users by using the alerts function which posts messages directly on the DartDoc screen. One may also use an RSS reader to have news delivered to a computer automatically.

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Who do I contact if I need help with DartDoc?

You can contact either DartDoc office or the circulation desk of your library, Monday - Friday, 8am - 4:30pm:

Last Updated: 12/21/15