About Requesting Items
Dartmouth students, faculty, staff, and registered borrowers
may use the "Request Selected Item" button in the Library Catalog
to request items from the Storage Library (on Route 120 in Lebanon) and
Matthews-Fuller Library, which is at the Dartmouth-Hitchcock Medical Center
in Lebanon. Please note that reference books at Matthews-Fuller are not
requestable.
Items will be delivered to the Circulation Desk of your
choice within one to two working days of receipt of the request. Photocopies
of articles may be delivered in paper or electronically.
Dartmouth faculty and staff may also use the "Request
Selected Item" button to request items from all other libraries
at Dartmouth except for Rauner Special Collections. For details, consult
the help page regarding Document Delivery Requests.
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How
to request an item
When you find an item at Storage or Matthews-Fuller that
you want:
- Click on the "Request Selected Item" button.
- A new screen will confirm the requested item and ask you to enter
your name, Dartmouth ID number (or barcode number on the back of
the DHMC ID), and PIN (Personal Idenitification Number).
If you don't have a PIN, you will need to create one. Do this
by leaving the PIN box blank. You'll be given the opportunity
to create a PIN at the end of Step 6 when you click the "Submit
above information" button.
If you have forgotten your PIN, please click on the link, "Forgot your
PIN?" and follow the instructions on the screen.
- Use the "Choose a pick-up location" drop-down menu to designate
the Circulation Desk where you want the item held for you.
If you are requesting a specific article from a journal, set
the pop-up menu to "PDF File (copies only)" or "Photocopies
(Hinman Box)." Enter the citation (author, title, volume,
number, and pages) in the box provided.
- Enter any special instructions in the box.
If you are requesting a multi-volume work and want more than
one volume, indicate the volumes you need in the message box.
- If there is a date after which the item is no longer of use to
you, please indicate this using the "Cancel if not filled by"
drop-down menu.
- Click the "Submit above information" button. A confirmation
screen will appear, verifying the item you are requesting.
If you are requesting a volume from a journal or a multi-volume
work, you will be asked to identify the volume you want by clicking
the appropriate radio button. Please note that you can only choose
one volume per request on this page. However, you can receive
additional volumes from the same title if you indicate this in
the box for special instructions which is provided on the previous
screen.
- Click the "REQUEST SELECTED ITEM" button to send the
request. It will confirm the item you requested and indicate that
your request has been sent. You will be notified by e-mail when
the item is ready for pick-up.
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Reviewing
& canceling Storage requests
Your Storage request will be recorded in your library account as soon as it is processed. This usually takes one working
day.
- Click on the "Account Login" link at the top of any Library Catalog page.
- Enter your name as it appears on your Dartmouth ID or Library
Card.
- Enter your Dartmouth ID number (e.g., 12345X).
If you have a Library Card instead of a Dartmouth ID, enter the
barcode number with no spaces.
- Enter your four-digit Personal Identification Number (PIN).
If you have forgotten your PIN, please click on the link, "Forgot your PIN?" and follow the instructions on the screen.
- Click on the "Submit" button.
- When you are viewing your Library Account, click on the "Request (hold)" link under the Circulation Information section.
- To cancel an item you requested, mark the check box and click
the "Cancel selected item" button.
When you view your holds, you will see the title, status, pickup location
and cancel date of holds and recalls that you have placed. Material
can have the following status:
- Ready for Pickup - This item waiting for you at the library
designated in the Pickup Location column.
- In Transit - This item is being sent to the library designated
in the Pickup Location column.
- # of # Holds (e.g., "2 of 3 Holds") - First number indicates
your place in the hold queue, second number the total number of
holds in the queue.
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Logging
Out
It is important to log out after you are finished
looking at your circulation record. Failure to do so could jeopardize
the privacy of your library account if you are using a public computer.
- To log out, click on the "Start Over" button or close
your browser window.
- Your session will automatically log off after 1 hour of inactivity.
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The
help I need isn't here...
Please contact a Circulation
Desk for assistance with the problem you're having.
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