About Requesting Items

Dartmouth students, faculty, staff, and registered borrowers may use the "Request Selected Item" button in the Library Catalog to request items from the Storage Library (on Route 120 in Lebanon) and Matthews-Fuller Library, which is at the Dartmouth-Hitchcock Medical Center in Lebanon. Please note that reference books at Matthews-Fuller are not requestable.

Items will be delivered to the Circulation Desk of your choice within one to two working days of receipt of the request. Photocopies of articles may be delivered in paper or electronically.

Dartmouth faculty and staff may also use the "Request Selected Item" button to request items from all other libraries at Dartmouth except for Rauner Special Collections. For details, consult the help page regarding Document Delivery Requests.

Back to Top

How to request an item

When you find an item at Storage or Matthews-Fuller that you want:

1. Click on the "Request Selected Item" button.
2. A new screen will confirm the requested item and ask you to enter your name, Dartmouth ID number (or barcode number on the back of the DHMC ID), and PIN (Personal Idenitification Number).
   
   If you don't have a PIN, you will need to create one. Do this by leaving the PIN box blank. You'll be given the opportunity to create a PIN at the end of Step 6 when you click the "Submit above information" button.
   
   If you have forgotten your PIN, please click on the link, "Forgot your PIN?" and follow the instructions on the screen.
3. Use the "Choose a pick-up location" drop-down menu to designate the Circulation Desk where you want the item held for you.
   
   If you are requesting a specific article from a journal, set the pop-up menu to "PDF File (copies only)" or "Photocopies (Hinman Box)." Enter the citation (author, title, volume, number, and pages) in the box provided.
4. Enter any special instructions in the box.
   If you are requesting a multi-volume work and want more than one volume, indicate the volumes you need in the message box.
5. If there is a date after which the item is no longer of use to you, please indicate this using the "Cancel if not filled by" drop-down menu.
6. Click the "Submit above information" button. A confirmation screen will appear, verifying the item you are requesting.
   
   If you are requesting a volume from a journal or a multi-volume work, you will be asked to identify the volume you want by clicking the appropriate radio button. Please note that you can only choose one volume per request on this page. However, you can receive additional volumes from the same title if you indicate this in the box for special instructions which is provided on the previous screen.
7. Click the "REQUEST SELECTED ITEM" button to send the request. It will confirm the item you requested and indicate that your request has been sent. You will be notified by e-mail when the item is ready for pick-up.

Back to Top

Reviewing & canceling Storage requests

Your Storage request will be recorded in your library account as soon as it is processed. This usually takes one working day.

1. Click on the "Account Login" link at the top of any Library Catalog page.
2. Enter your name as it appears on your Dartmouth ID or Library Card.
3. Enter your Dartmouth ID number (e.g., 12345X).

   If you have a Library Card instead of a Dartmouth ID, enter the barcode number with no spaces.

4. Enter your four-digit Personal Identification Number (PIN).

   If you have forgotten your PIN, please click on the link, "Forgot your PIN?" and follow the instructions on the screen.

5. Click on the "Submit" button.
6. When you are viewing your Library Account, click on the "Request (hold)" link under the Circulation Information section.
7. To cancel an item you requested, mark the check box and click the "Cancel selected item" button.

When you view your holds, you will see the title, status, pickup location and cancel date of holds and recalls that you have placed. Material can have the following status:

• Ready for Pickup - This item waiting for you at the library designated in the Pickup Location column.
• In Transit - This item is being sent to the library designated in the Pickup Location column.
• # of # Holds (e.g., "2 of 3 Holds") - First number indicates your place in the hold queue, second number the total number of holds in the queue.

Back to Top

Logging Out

It is important to log out after you are finished looking at your circulation record. Failure to do so could jeopardize the privacy of your library account if you are using a public computer.

• To log out, click on the "Start Over" button or close your browser window.
• Your session will automatically log off after 1 hour of inactivity.

Back to Top

The help I need isn't here...

Please contact a Circulation Desk for assistance with the problem you're having.

Back to Top