About Requesting Items

Dartmouth students, faculty, staff, and registered borrowers may use the "Request Selected Item" button in the Library Catalog to request items from the Storage Library (on Route 120 in Lebanon) and the Matthews-Fuller Library, which is at the Dartmouth-Hitchcock Medical Center in Lebanon. Please note that reference books at Matthews-Fuller are not requestable but can be used at the library.

Items will be delivered to the Circulation Desk of your choice within one to two working days of receipt of the request. Photocopies of articles may be delivered in paper or electronically.

Dartmouth faculty and staff may also use the "Request Selected Item" button to request items from all other libraries at Dartmouth except for Rauner Special Collections. For details, consult the help page regarding Document Delivery Requests.

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How to request an item

When you find an item in the Library Catalog that is located at Storage or Matthews-Fuller, you can request it by following these steps:

1. Click on the "Request Selected Item" button.
2. A new screen will confirm the requested item.

   For Dartmouth Faculty, Staff or Students, if your Web browser has your PKI certificate installed or you are using an eToken-based certificate, you will be automatically logged in. Otherwise, you will be prompted to log in using your Dartmouth Name Directory (DND) user name and password through Dartmouth's Web Authentication system.

   For DHMC, Guest or Affiliated Borrowers, you will be asked to enter your name, DHMC ID number or barcode number on the back of your library card, and PIN (Personal Idenitification Number).

   If you don't have a PIN, you will need to create one. Do this by leaving the PIN box blank. You'll be given the opportunity to create a PIN at the end of Step 6 when you click the "Submit above information" button.

   If you have forgotten your PIN, please click on the link, "Forgot your PIN?" and follow the instructions.

3. Use the "Choose a pick-up location" drop-down menu to designate the Circulation Desk where the item should be held for you.

   If you are requesting a specific article from a journal, enter the citation (author, title, volume, number, and pages) in the additional information box provided.

4. Enter any special instructions in the additional information box.

   If requesting a multi-volume work or journal and more than one volume is wanted, please indicate the volumes in the additional information box.

5. If there is a date after which the item is no longer wanted, please specify the date using the "Cancel if not filled by" drop-down menu.
6. Click the "Submit" button. A confirmation screen will appear, verifying the item you are requesting.

   If requesting a volume from a journal or a multi-volume work, please identify the volume by clicking the appropriate radio button. Note that only one volume can be chosen per request on this page. Additional volumes from the same title can be indicated in the additional information box on the previous page.

7. Click the "REQUEST SELECTED ITEM" button to send the request. It will confirm the item you requested and indicate that your request has been sent. You will be notified by e-mail when the item is ready for pick-up.

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Reviewing & canceling Storage requests

Your Storage request will be recorded in your library account as soon as it is processed. This usually takes one working day.

1. If not already logged in click on the appropriate "Account Login" link in the right side menu of any Library Catalog page.

   More information about logging in can be found on the "How to access your library account" help page.

   If already logged in, click on the "Back to Account" button at the top of any Library Catalog page.

2. When you are viewing your Library Account, click on the "request (hold)" link under the Holds section.
3. To cancel an item you requested, mark the check box and click the "Cancel selected item" button.

When you view your holds, you will see the title, status, pickup location and cancel date of holds and recalls that you have placed. Material can have the following status:

• Ready for Pickup - This item waiting for you at the library designated in the Pickup Location column.
• In Transit - This item is being sent to the library designated in the Pickup Location column.
• # of # Holds (e.g., "2 of 3 Holds") - First number indicates your place in the hold queue, second number the total number of holds in the queue.

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Logging Out

It is important to log out after you are finished looking at your library account record. Failure to do so could jeopardize the privacy of your library account if you are using a public computer.

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The help I need isn't here...

Please contact a Circulation Desk for assistance with the problem you're having.

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