About Document Delivery

Document Delivery is available to Faculty and Staff. Requested books will be pulled from the Library's collections and held for you at the circulation desk of your choice. Journal articles or book chapters will be delivered to you electronically (in PDF) or mailed to you at your Hinman address.

Requested items will be ready for pick-up within two to three working days of receipt of the request.

When placing document delivery requests through the Catalog, these general rules apply:

• You can request items from any of Dartmouth's Libraries. The only exception is Rauner Special Collections, whose materials do not circulate.
• Items with the location of "Reference" are not requestable but can be used in the library.
• Videos, DVDs, music CDs, and CD-ROMs are not requestable but can be checked out from a Circulation Desk or used in the library.

You can also place document delivery requests through DartDoc.

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How to request an item

When you find a book or journal in the Library Catalog that you want:

1. Click on the "Request Selected Item" button.
2. A new screen will confirm the requested item.

   If your Web browser has your PKI certificate installed or you are using an eToken-based certificate, you will be automatically logged in. Otherwise, you will be prompted to log in using your Dartmouth Name Directory (DND) user name and password through Dartmouth's Web Authentication system.

3. Use the "Choose a pick-up location" drop-down menu to designate the Circulation Desk where the item should be held for you.

   If requesting a specific article from a journal, use DartDoc and enter the citation in the form provided.

4. Enter any special instructions in the additional information box.

   If requesting a multi-volume work or journal and more than one volume is wanted, please indicate the volumes in the additional information box.

5. If there is a date after which the item is no longer wanted, please specify the date using the "Cancel if not filled by" drop-down menu.
6. Click the "Submit" button. A confirmation screen will appear to verify the item you are requesting.

   If requesting a volume from a journal or a multi-volume work please identify the volume by clicking the appropriate radio button. Note that only one volume can be chosen per request on this page. Additional volumes from the same title can be indicated in the additional information box on the previous page.

7. Click the "REQUEST SELECTED ITEM" button to send the request. It will confirm the item you requested and indicate that your request was sent. You will be notified by e-mail when the item is ready for pick-up.

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Reviewing and canceling requests

Your request will appear in your library account as soon as it is processed.

1. If not already logged in click on the appropriate "Account Login" link in the right side menu of any Library Catalog page.

   More information about logging in can be found on the "How to access your library account" help page.

   If already logged in, click on the "Back to Account" button at the top of any Library Catalog page.

2. When you are viewing your Library Account, click on the "request (hold)" link under the Holds section.
3. To cancel an item you requested, mark the check box and click the "Cancel selected item" button.

When you view your requests, you will see the title, status, pickup location and cancel dates of holds and recalls that you have placed. Items can have one of the following designations:

• Ready for Pickup - This item waiting for you at the library designated in the Pickup Location column.
• In Transit - This item is being sent to the library designated in the Pickup Location column.
• # of # Holds (e.g., "2 of 3 Holds") - First number indicates your place in the hold queue, second number the total number of holds in the queue.

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Logging Out

It is important to log out after you are finished using the catalog. Failure to do so could jeopardize the privacy of your library account if you are using a public computer.

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The help I need isn't here...

Please contact a Circulation Desk for assistance with the problem you're having.

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