About Document Delivery

Document Delivery is available to Faculty and Staff. Requested books will be pulled from the Library's collections and held for you at the circulation desk of your choice. Journal articles or book chapters will be delivered to you electronically (PDF copies) or mailed to you at your Hinman address.

Requested items will be ready for pick-up within two to three working days of receipt of the request.

When placing document delivery requests through the Catalog, these general rules apply:

• You can request items from any of Dartmouth's Libraries. The only exception is Rauner Special Collections, whose materials do not circulate.
• Items with the location of "Reference" are not requestable.
• Videos, DVDs, music CDs, and CD-ROMs are not requestable.

You can also place document delivery requests through DartDoc.

Back to Top

How to request an item

When you find a book or a journal in the Library Catalog that you want:

1. Click on the "Request Selected Item" button.

    

2. A new screen will confirm the requested item and ask you to enter your name, Dartmouth ID number (or DHMC barcode number), and PIN.

   If you don't have a PIN, you will need to create one. Do this by leaving the PIN box blank. You'll be given the opportunity to create a PIN at the end of Step 6 when you click the "Submit above information" button.

   If you have forgotten your PIN, please click on the link, "Forgot your PIN?" and follow the instructions on the screen.

3. Use the "Choose a pick-up location" drop-down menu to designate the Circulation Desk where you want the item held for you. If you are requesting a photocopy, chose "Hinman Box."

   If you are requesting a specific article from a journal, set the drop-down menu to "PDF File (copies only) or "Photocopies (Hinman Box)." Enter the citation (author, title, volume, number and pages) in the box provided.

    

4. Enter any special instructions in the box. If you are requesting a multi-volume work and want more than one volume, indicate the volumes you need in the message box.
5. If there is a date after which the item is no longer of use to you, please indicate this by using the "Cancel if not filled by" drop-down menu.

    

6. Click the "Submit above information" button. A confirmation screen will appear to verify the item you are requesting.

   If you are requesting a volume from a journal or a multi-volume work, will will be asked to identify the volume you want by clicking the appropriate radio button. Please note that you can only choose one volume per request on this page. However, you can receive additional volumes from the same title if you indicate this in the box for special instructions which is provided on the previous screen.

7. Click the "REQUEST SELECTED ITEM" button to send the request. It will confirm the item you requested and indicate that your request has been sent. You will be notified by e-mail when the item is ready for pick-up.

Back to Top

Reviewing and canceling requests

Your request will appear in your library account as soon as it is processed.

1. Click on the Account Login link at the top of any Library Catalog page.
2. Enter your name as it appears on your Dartmouth ID or Library Card.

    

3. Enter your Dartmouth ID number (e.g., 12345X).

   If you have a Library Card instead of a Dartmouth ID, enter the barcode number with no spaces.

4. Enter your four-digit Personal Identification Number (PIN).

   If you have forgotten your PIN, please click on the link, "Forgot your PIN?" and follow the instructions on the screen.

5. Click the "Submit" button.
6. When you are viewing your Library Account, click on the "Request (hold)" link under the Circulation Information section.
7. To cancel an item you requested, mark the check box and click the "Cancel selected item" button.

When you view your requests, you will see the title, status, pickup location and cancel dates of holds and recalls that you have placed. Items can have one of the following designations:

• Ready for Pickup - This item waiting for you at the library designated in the Pickup Location column.
• In Transit - This item is being sent to the library designated in the Pickup Location column.
• # of # Holds (e.g., "2 of 3 Holds") - First number indicates your place in the hold queue, second number the total number of holds in the queue.

Back to Top

Logging Out

It is important to log out after you are finished using the catalog. Failure to do so could jeopardize the privacy of your library account if you are using a public computer.

• To log out, click on the LOGOUT button or close your browser window.
• Your session will automatically log off after 1 hour of inactivity.

Back to Top

The help I need isn't here...

Please contact a Circulation Desk for assistance with the problem you're having.

Back to Top