Charge

The User Services Group (USG) is charged with meeting library user needs through the planning, development, implementation and assessment of a coordinated service program across the Dartmouth College Library including the areas of: access services, communications and web management, education and outreach, media services, and reference and information services. To meet this charge, USG develops and manages system-wide planning, defines policies, and shares information about public services activities across the libraries.

USG advocates for the library user by developing a library staff and system dedicated to exemplary customer service. Through a cycle of assessment and planning, USG identifies needs, assesses public service innovations, strategies and trends, and implements both new and continuously improved library services for the Dartmouth community. It communicates plans, policies and priorities to the user communities and all library staff.

The Group advises the Library Administrative Group and the Library Management Group, and may charge working groups as needed. It offers guidance and acts as a resource to other library committees and working groups.

Membership: Associate Librarian for User Services (chair), heads of library services departments (Access Services, Education and Outreach, Jones Media Center, and Research and Instruction Services), heads of Feldberg, Kresge, Paddock, and Rauner libraries, and the associate directors for the Health Sciences Library and Education and Information Services of the Biomedical Libraries.

Members

• Michael Beahan
• Patricia Fisken
• James Fries
• Ridie Ghezzi
• Cynthia Pawlek
• Jane Quigley
• Jay Satterfield
• Peggy Sleeth
• Cindy Stewart
• Jennifer Taxman

Meeting Notes

(Restricted to Library Staff only)

Go to Library USG TWiki for minutes after January 2007

• December 12, 2006 pdf file
• November 28, 2006 pdf file
• November 14, 2006 pdf file
• October 17, 2006 pdf file
• October 3, 2006 pdf file
• August 9, 2006 pdf file
• July 12, 2006 pdf file
• May 17, 2006 pdf file
• May 3, 2006 pdf file
• April 19, 2006 pdf file
• April 5, 2006 pdf file
• March 22, 2006 pdf file
• February 15, 2006 pdf file
• January 25, 2006 pdf file
• November 30, 2005 pdf file
• November 9, 2005 pdf file
• October 26, 2005
• September 28, 2005 pdf file
• August 24, 2005 pdf file
• July 27, 2005 pdf file
• June 8, 2005 pdf file
• May 25, 2005 pdf file
• May 11, 2005 pdf file
• April 27, 2005 (text file)
• March 9, 2005 (text file)
• February 9, 2005 (text file)
• January 26, 2005 (text file)
• January 12, 2005 (text file)
• December 8, 2004 (text file)
• November 10, 2004 (text file)
• October 13, 2004 (text file)
• September 29, 2004 (text file)
• September 1, 2004 (pdf file)
• August 18, 2004 (pdf file)
• August 4, 2004 (pdf file)
• July 21, 2004 (pdf file)
• June 23, 2004 (pdf file)
• June 9, 2004 (pdffile)

Working Documents

(Restricted to Library Staff only)

• Arts & Sciences Tenure Track Faculty: 2004-2005 (pdf file)