Which databases are accessed from the Ovid system?

The databases mounted on the Ovid system are:

• MEDLINE
• CINAHL
• BIOSIS Previews
• Journals@Ovid
• EBMR:Best Evidence
• EBMR:Cochrane Database of Systematic Reviews
• EBMR:DARE

Ovid doesn't seem to be working; what should I do?

If you are unable to access Ovid, try to isolate the problem:

1. Is it a Kerberos/Sidecar problem? See Kerberos Authentication Problem Resolution
2. Can you get into other Web resources? If not, it is likely a general network problem. Check the BlitzMail Bulletin: "Computing - Outages," for information.
3. Is the same problem happening from other locations? You may want to get on the phone and try calling another reference desk. See if they are able to access Ovid. If they can, then the problem is probably local to your equipment or network connection.
4. Try again in a few minutes.
5. Is it Saturday evening? Ovid performs systems maintenance on Saturday evenings between 9pm and midnight, ET. Ovid may not be available during those hours.
6. If you're still not able to access Ovid:
   1. Monday-Friday, 8am - 5pm
      Contact Peggy Sleeth at Margaret.K.Sleeth@Dartmouth.EDU, or phone 650-1635. If she is unavailable, contact Bill Garrity at William.Garrity@Dartmouth.EDU or phone 650-1662. One of them will verify the problem and then contact Ovid's support personnel if appropriate.
   2. Evenings, weekends and holidays
      Ovid support is not available after hours. Please email Margaret.K.Sleeth@Dartmouth.EDU with details of the problem encountered and she will report it to Ovid as soon as possible.
7. [DLTG STAFF only] For trouble-shooting the ovidweb.cgi code or the Ovid userids file, refer to the information in "giza:/data/websites/diglib/ovidweb/README". Sometimes Biomed (usually Peggy) needs to know the Ovid ID for a user. Look the name up in the DND and get the value from the UID field. Go to giza:/data/websites/diglib/ovidweb/users and look the UID value up in the file users.lst. The second field in that line is the Ovid id.