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Many people contributed to the research contained in this report. We are grateful to Lynn Foster-Johnson for help with data collection, Brian Hughes and Richard Brittain for help with search engine and server logs, and Cary Lou ‘08, who shared insights and data about the home page that he prepared as part of his coursework. We also thank the Web Visioning Group for helping develop the tasks inventory and personas. Finally, we thank the many individuals who participated in focus groups and user testing sessions for giving their time and their excellent suggestions.
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