Status codes define the status of a service request or work order.
This status only applies for properties managed by the Office of Residential Life (ORL) or the Real Estate Office (REO). Requests for services related to these properties are first reviewed by the ORL and REO facilities departments prior to being submitted to FO&M’s Work Control Center. This status designates that the REO or ORL office has approved the request to be forwarded to the FO&M Work Control Center.
The service request has been reviewed by the appropriate Facilities Department (FO&M, ORL, or REO) and determined that the work will not be performed. There are many reasons that a service request can be rejected including no funding approval, the work is not consistent with the College’s short or long range plans, against College Policy, etc. In the cases where a service request is rejected, a discussion will take place with the requestor reviewing possible alternatives for the work requested and an confirmation email will be sent to the requestor.
This status is used by CS&E during the service request phase to alert FO&M to changes in the scope of existing work orders. Work Control updates the scope of the existing work order and then changes the status of the service request to closed.
This status is used for priority type 4 and type 5 work, that has been scheduled to take place on a particular date. Please note that only priority 4 and 5 work receives the status scheduled.
Work Request Definition: The work request after previously being approved has been put on hold for a specific reason. This could be at the requestor’s direction or at the direction of FO&M. The reason for a particular work order being placed on hold will be communicated with the requestor.
Service Request Definition: This is used by CS&E to start entering data into the service request form. They will place a service request on hold while they await to receive the additional information from the requestor to complete the information required for the work order.
The employee performing the work has reported to the supervisor that the work is complete. If the status is complete and the requestor does not believe the work is complete, please contact the Work Control Center or shop supervisor.
Supervisor has reviewed the completed work order and no further action is required. Please note that material and labor charges can still occur after the work order is closed. This is because the labor and material postings lag behind the closing of the work order.
Last Updated: 9/23/10