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Charge
The User Assessment Group
is charged with ongoing assessment of user expectations
and experiences, and with
integrating user feedback into the ongoing development
of the Library web site at Dartmouth.
Areas the group will assess include:
- how efficient is it to navigate the screens and
find information?
- how efficient is it for new users to do basic
tasks the first time they use the Library web site?
- what is the level of satisfaction with achieving
what users want to accomplish in the Library web site?
- what visual cues help users learn and remember
how to use the Library web site?
- what areas, features, functionalities within the
Library web site need improvement and/or development?
- the effectiveness of the Library web site as a
teaching tool.
To meet the charge, the UAG will:
- Perform a horizon scan and gather sample tools & techniques
to use in evaluating the library web environment.
- Identify expertise on campus to assist with evaluation.
- Perform regular, ongoing assessment of the Library web site at Dartmouth and its components through a
variety of approaches including but not limited to:
- Gather and assess feedback from the existing
formal and informal user feedback pathways, including
library reference desks, information desks, and
education programs, as well as the formal feedback
link offered through the Library web site.
- Define, compile, and review appropriate usage
statistics from the Library site.
- Organizing user focus groups, direct observation
sessions, surveys of needs, and other assessment
outreach activities.
- Identify trends and needs from our primary user
communities, present findings and make recommendations
to the Digital Library Group for further
Library web site development.
- Assist other working groups of the Library
web site with integrating user feedback into their project
development.
- Respond to requests for assessment from the Digital
Library Group.
- Develop a cycle and schedule for assessment to
coordinate with the Digital Library Group
development cycle to ensure feedback is integrated
into product development timelines.
- Coordinate user testing to prevent constituency
exhaustion.
Updated by UAG on 4.12.06
Initial charge approved by DLG on 2.16.04
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