Card Status: Damaged

Because of the technology which the Dartmouth Card uses in order to function properly, please treat you card well. Improper care will damage the card and a replacement for such damage will incur a $5.00 charge.

Replacements of non-functioning cards due to normal wear and tear are free, in lieu of returned damaged card. If the damaged card is not present, a lost/stolen fee will be applied.

    As use in this way may be considered improper care, we advise the following:
  • Do not punch a slot or hole.
  • Do not expose to extreme heat or open flame—for example clothes dryers or irons.
  • Do not leave in direct sunlight.
  • Do not alter the ID photo.
  • Do not expose to solvents, thinners, mineral spirits, etc.
  • Do not machine wash.
  • Do not use as an ice-scraper or scraping tool.
  • Do not crimp, bend, or twist card.
  • Do not bite.

If any of the above uses, or similar, are determined, a fee will be administered.  Estimation of damage is at the discretion of the Dartmouth Card Office.

Card Status: Lost or Stolen

Lost or stolen cards should be reported IMMEDIATELY to the Dartmouth Card Office (603)646-3724 during regular business hours. After business hours lost or stolen cards should be reported immediately to Safety and Security at (603)646-4000. After you report your lost or stolen card, request that it be deactivated, blocking the unauthorized use of your accounts.

A lost or stolen card does not mean that money in your account will be lost as long as you report your lost or stolen card immediately. Your money will only be secure when your lost or stolen card is deactivated, not before.

Replacement cards can be issued from the Dartmouth Card Office at any time during business hours. A new card can be produced in minutes and will have the same account and access features as your original card.

From September 1st through August 31st each year, you may replace up to 2 lost/stolen Dartmouth ID’s for $25.00 each. Any additional lost/stolen ID replaced during this time period will be $50.00 each. Cards damaged due to improper care will be charged a fee of $5.00. This is a policy of the Dartmouth Card Office.

Card Reactivation

Formerly lost cards can be reactivated at no cost.  Reactivating an old card will deactivate the currently lost card, securing your accounts for your use and no one else.

GreenPrint “Media Lost Card” Notice

Each ID card that is printed has a different internal code that distinguishes between a student’s current active card and another card that may be connected to their accounts. This protects the students so that they only have one card active at a time and any other card that may be lost cannot be used to access the students’ accounts.

Every time that a replacement card is printed, or a lost card reactivated, this internal code must be changed. The difficulty here is that the GreenPrint system must be calibrated with the new current active card. To do this, the card must be swiped at a print station before the student logs in to process a print job. The print job will not be released otherwise.

The “Media Lost Card” error message relates to the fact that the GreenPrint system does not recognize that a new card has been activated for your accounts. All it can tell is that the formerly active card has been classified as lost.

To fix this, you may need to clear your print queue first. You will need to be able to swipe the card at a station without any print jobs waiting for the new card to be registered by the GreenPrint system. If you have trouble with this, please contact the HelpDesk for assistance with clearing the print queue.