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The staff of the Student Financial Services's Office has collected some of
the common questions over the past few months and listed them with our answers
below.
Address
What is your address for delivery services, like Fed-Ex and
UPS? Overnight payments may be sent to Dartmouth College, Student
Financial Services, 6132 McNutt - Room 103, Hanover, NH, 03755.
To which address will my bills be mailed? Can my bill be mailed to
two different addresses? Undergraduates will receive bills at
their permanent (home) address while graduate students will receive their bills
at their on-campus (HB) address. To receive bills at an alternate address,
please click here. If you
need to change your permanent address, please contact the Registrar's Office at
your school. Only one bill is issued per student. If each of your parents need
to receive a bill, please consider having the bill sent to you and then
forwarding copies to each parent. We can also send an electronic version to you
or your parents on a request basis.
Change in Enrollment
I recently changed my D-Plan and I now plan to register for the
upcoming term. What do I need to do about my bill? All students must
pay tuition before registering. Since the amount of tuition and fees per term
are fixed, you are expected to pay these charges before the term begins even
though you may not have received a bill. Students receiving financial aid
should check with the Financial Aid Office about the funds they will receive
for the term. Anticipated financial aid for the upcoming term may be deducted
when determining your payment.
Why are there monthly meal charges? The meal plans have
specified beginning and end dates; meals charged before the plan start date
(i.e., registration day) or after the end date (the last day of finals) or
above the plan amount will appear on the student account on a monthly
basis.
How can I change my meal plan? Students wishing to change
their meal plan must notify Dining Services (in writing or by e-mail) before
the meal plan change deadline of any desired change. The deadline typically
falls seven to ten days after classes begin. Check with Dining Services for the
exact date. For more information, please contact Dining Services.
Why hasn't my financial aid posted to my account? The
Financial Aid office may be missing documents, such as tax forms or loan
applications. Please contact them as soon as possible to avoid registration
delays in March or late charges on unpaid amounts.
Why isn't work-study listed on the bill? Federal work-study is paid
directly to the student and is based on the hours worked. Work-study can not be
deducted from the amount due.
What if the current payments on this bill don't match the anticipated
credits on a previous bill? Anticipated Credits are by definition,
anticipated. They have not been authorized for payment usually because of
pending processing requirements. While most anticipated credits post without
change in amount, occasionally changes can occur because of financial aid award
revisions or enrollment status changes. Questions regarding specific changes
should be directed to the Financial Aid Office.
What if I requested a waiver of the health insurance? If
you have requested a waiver of the health insurance but the insurance fee has
not been reversed, please contact the Health Services Office directly at (603)
646-9439. If your health insurance waiver has been granted and the fee removed,
but a partial scholarship for the health insurance appears on your bill, you
must add this amount to your total due, as this scholarship will be
reversed.
How can I get documentation for the "Health Services" and other
health charges that appear on the statement? The Health Services
Office at Dick's House will be able to give any documentation you might need to
submit payment requests to your insurance company.
Other Information
How can I get a copy of a previous bill? You may request a
copy of a previous bill by contacting our office. You may also request a
summary of transactions grouped by dates. Requests for multiple bills may take
up to a week to process. As always, we strongly recommend that you retain the
bottom portion of your billing statement for your records. Please include the
student's name and account # on any checks.
What can I do if a payment does not appear on my statement?
We may have received the check after the statement was printed. If you have
made a payment and it does not appear that we received it, please contact your
bank to determine if the check has been cashed. If it has been cashed, please
send us a copy, front and back, of the cancelled check so that we may be able
to locate the funds and properly credit your account.
Can I send payments via wire transfer? Dartmouth does
accept wire transfers; please contact us directly for bank information.
International wires may be subject to additional bank fees.
What happens if my check is returned? Our bank will attempt
to re-deposit all returned checks before returning the checks to our office.
There is a $25 charge assessed to the student's account if a check is returned.
The College may require, at its discretion, to require all future payments be
made by cashier's check.
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