Controller's Office

Business Ethics Helplines

Dartmouth has established channels for asking questions about regulatory compliance, seeking guidance about College policies or procedures, or reporting suspected violations of law, policy, or business ethics. Reports may be made anonymously.

 
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Frequently Asked Questions

Account Statements/Billing:

How does the student account and billing work?
How do I calculate the amount due?
Will I receive a "corrected bill" if my charges or financial aid change?
Will I receive an Account Statement if I change my D-plan (enrollment schedule) after the tuition bills are issued?

Recent Activity Summary: 

What is the Recent Activity Summary? 

D-Pay:

What is D-Pay?
Do I have to enroll in D-Pay?
How do I enroll in D-Pay?
I want my parents or someone else to receive my bills. How do I enroll them in D-Pay?
How do I know when a new statement is available?
How do I view the statements?
Do I have to make my payment on D-Pay?
How quickly will Student Financial Services (SFS) receive my D-Pay payment?
May I pay my Dartmouth student loans through D-Pay?
The check I mailed to Student Financial Services (SFS) has cleared my bank so why is it not showing on D-Pay yet?
Why doesn't my D-Pay account statement update when I make a payment, or there are new transactions? 
I am having trouble using or logging into D-Pay. Could it be my Browser?
What is my user name and password? What if I forget them?

Anticipated Credits & Other Adjustments:

What are "Other Anticipated Credits or Adjustments"?
How do I use the Adjustment Form to communicate adjustments to the amount due?

Financial Aid:

I have applied for an Alternative Loan or other Outside Loan. May I deduct this loan from my amount due?
I have applied for a Federal Stafford Loan.  May I deduct this loan from my amount due?
My parents have applied for a Federal Plus Loan. May I deduct this loan from my amount due?
May I deduct Work Study from my bill?
Why hasn't my financial aid posted to my account yet?

Payment:

What forms of payment are accepted?
Where do I mail my payment?
How does the Sallie Mae TuitionPay Monthly Payment Plan work?
What happens if my check, or electronic D-Pay payment, is returned? Examples: insufficient funds or wrong account number? 

Other: 

Why are "Dining Service" charges on my Account Statement?
How do I change my meal plan?
I have been billed for the DSGHP (Health Insurance). How can I waive this fee?
I have a credit in my student account. How do I get a refund?
Why is there a late fee on my Account Statement?

1098-T (Tuition Statement):

The following information is provided for general assistance related to the 1098T tax form but should not be construed as tax advice. Please consult IRS Publication 970 or contact a tax advisor if you need further assistance.
What is the purpose of the 1098T and how do I use it when filing my taxes?
What does the amount in Box 2 represent?
What does the amount in Box 5 represent?
If I received more in scholarships and grants (Box 5) than I was billed in tuition charges and related expenses (Box 2) does this mean that  taxable income?
Is there any reason I might not receive a 1098-T?
When is this tax information mailed?
What address do you mail these forms to?
Do I have to send a copy of the 1098-T form to the IRS?
I am working with a tax filing deadline. Can you provide the data now, while I wait to receive the 1098-T form?
I misplaced my 1098-T form. May I have another one?
What does the Tuition Statement Detail Report (TSDR) reflect?
Why are the tuition and fees charged for 2009 Winter Term included in Box 2, when the term begins in January of the next tax year?
Why is my scholarship or grant for the 2008 Winter Term tuition and fees included in Box 5, but the charges for the same term are not included in Box 2?

Last Updated: 3/3/09