Skip to main content

You may be using a Web browser that does not support standards for accessibility and user interaction. Find out why you should upgrade your browser for a better experience of this and other standards-based sites...

Dartmouth Home Search Index

Dartmouth Home |Search |Index

Dartmouth home page
Controller's Office
Student Account Student Financial ServicesHome > Student Financial Services > Student Account >

Frequently Asked Questions

The staff of the Student Financial Services's Office has collected some of the common questions over the past few months and listed them with our answers below.

Address

What is your address for delivery services, like Fed-Ex and UPS? Overnight payments may be sent to Dartmouth College, Student Financial Services, 6132 McNutt - Room 103, Hanover, NH, 03755.

To which address will my bills be mailed? Can my bill be mailed to two different addresses?  Undergraduates will receive bills at their permanent (home) address while graduate students will receive their bills at their on-campus (HB) address. To receive bills at an alternate address, please click here. If you need to change your permanent address, please contact the Registrar's Office at your school. Only one bill is issued per student. If each of your parents need to receive a bill, please consider having the bill sent to you and then forwarding copies to each parent. We can also send an electronic version to you or your parents on a request basis.

Change in Enrollment

I recently changed my D-Plan and I now plan to register for the upcoming term. What do I need to do about my bill? All students must pay tuition before registering. Since the amount of tuition and fees per term are fixed, you are expected to pay these charges before the term begins even though you may not have received a bill. Students receiving financial aid should check with the Financial Aid Office about the funds they will receive for the term. Anticipated financial aid for the upcoming term may be deducted when determining your payment.

Dining Services

Why are there monthly meal charges? The meal plans have specified beginning and end dates; meals charged before the plan start date (i.e., registration day) or after the end date (the last day of finals) or above the plan amount will appear on the student account on a monthly basis.

How can I change my meal plan? Students wishing to change their meal plan must notify Dining Services (in writing or by e-mail) before the meal plan change deadline of any desired change. The deadline typically falls seven to ten days after classes begin. Check with Dining Services for the exact date. For more information, please contact Dining Services.

Financial Aid

Why hasn't my financial aid posted to my account? The Financial Aid office may be missing documents, such as tax forms or loan applications. Please contact them as soon as possible to avoid registration delays in March or late charges on unpaid amounts.

Why isn't work-study listed on the bill?
Federal work-study is paid directly to the student and is based on the hours worked. Work-study can not be deducted from the amount due.

What if the current payments on this bill don't match the anticipated credits on a previous bill? Anticipated Credits are by definition, anticipated. They have not been authorized for payment usually because of pending processing requirements. While most anticipated credits post without change in amount, occasionally changes can occur because of financial aid award revisions or enrollment status changes. Questions regarding specific changes should be directed to the Financial Aid Office.

Health Insurance

What if I requested a waiver of the health insurance? If you have requested a waiver of the health insurance but the insurance fee has not been reversed, please contact the Health Services Office directly at (603) 646-9439. If your health insurance waiver has been granted and the fee removed, but a partial scholarship for the health insurance appears on your bill, you must add this amount to your total due, as this scholarship will be reversed.

How can I get documentation for the "Health Services" and other health charges that appear on the statement? The Health Services Office at Dick's House will be able to give any documentation you might need to submit payment requests to your insurance company.

Other Information

How can I get a copy of a previous bill? You may request a copy of a previous bill by contacting our office. You may also request a summary of transactions grouped by dates. Requests for multiple bills may take up to a week to process. As always, we strongly recommend that you retain the bottom portion of your billing statement for your records. Please include the student's name and account # on any checks.

What can I do if a payment does not appear on my statement? We may have received the check after the statement was printed. If you have made a payment and it does not appear that we received it, please contact your bank to determine if the check has been cashed. If it has been cashed, please send us a copy, front and back, of the cancelled check so that we may be able to locate the funds and properly credit your account.

Can I send payments via wire transfer? Dartmouth does accept wire transfers; please contact us directly for bank information. International wires may be subject to additional bank fees.

What happens if my check is returned? Our bank will attempt to re-deposit all returned checks before returning the checks to our office. There is a $25 charge assessed to the student's account if a check is returned. The College may require, at its discretion, to require all future payments be made by cashier's check.

This page was last modified on 03/31/05.
Please send comments to the Student Financial Services.

Business Ethics Helplines

Dartmouth has established channels for asking questions about regulatory compliance, seeking guidance about College policies or procedures, or reporting suspected violations of law, policy, or business ethics. Reports may be made anonymously.

Last Updated: 10/30/07