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Freight Claims

The departmental representative is responsible for the inspection of all incoming merchandise. It is strongly recommended that the merchandise be inspected immediately upon receipt as there is a fifteen day period which you have to report concealed damage. The date that the shipper receives the damage notification is the date which governs your ability to file this claim. In the event the person receiving the carton or product itself notices damage they must note this on the Bill of Lading and maintain a copy for the department's records.

The department is responsible for coordinating the return of the merchandise directly with the supplier. In the event Procurement Services placed your order and you have a freight claim or return and need assistance, please keep your packing slip(s) or any corresponding paperwork describing the damages, and contact the Procurement Specialist that assisted you with your purchase as soon as possible.

Last Updated: 5/12/10