A cardholder may dispute a charge that appears in the Procurement Card system if the transaction is not recognized, or if it appears to be incorrect. The cardholder must first contact the vendor to try and resolve the issue. If working with the vendor is unsuccessful, then filing a dispute with JPMorganChase is the next step. The cardholder should contact JPMorganChase via phone at (800) 270-7760 or the cardholder can find the phone number on the back of the Procurement Card. The dispute form is available online.
Last Updated: 5/12/10