|
|
Definitions for "Type of Question"
Directional - "Where is..." type questions: ± Examples
- Where are the bathrooms?
- Where is the elevator?
- Is there a phone where I can pick up a page?
- Where are the copiers? (But not assistance with using.)
- What are your hours?
- Can I use a stapler?
- Do you have a mailing envelope?
- Do you have a 3-hole punch?
Ready Reference - Quick Factual Answers; "5 minutes or less" type responses: ± Examples
- What is the address of...?
- Do you have the journal....?
- What books or journals do you have on ....?
- Is there a list of medical schools?
- What does the abbreviation "N Engl J Med" stand for?
- How do I cite an article?
- Verification of a citation for document delivery or other purposes.
- How do I request copies of articles?
- How do you reserve a room?
- How do I get a book not owned at Dartmouth? (But no need to count just handing them a book being held.)
- What's on reserve for Bio16? (But no need to count when the student knows exactly what they want.)
In-DepthRef/Lit Search - Extended Reference, Mediated Searches, Extended help with Searching or Resources: ± Examples
- Librarian-performed database searches on a topic.
- Extended assistance in formulating a search strategy.
- Extended (more than 5 minutes) instruction on using OVID or another database.
- Extended (more than 5 minutes) or particularly difficult search for factual information.
- Extended (more than 5 minutes) attempt to verify a citation.
Copier - You offered help with a photocopier-related issue.
Printer - You offered help with a printer-related issue.
Computer - You offered help with a computer-related issue.
Referral - You referred the person to a different department within our libraries, or to a different library, or to computer-support people, or other helping entities.
Other - If none of these classifications seem right, feel free to use "Other..."
|
