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Having problems with your web pages? This is the first place to check! You should find the answer to your question here, but if you continue to have problems, send e-mail to

My Pages Won't Load or I Get An Error Message

There are several reasons why you might get an error message while trying to view your web pages.

Is Your Main Home Page Named index.html?

This error may indicate that was unable to find an index.html file in your top-level directory. Connect to your account using Fetch, or another FTP client program, and confirm that your file is named exactly index.html, in all lower-case letters, with no spaces.

Note that because is a central computer running the UNIX operating system, lower-case letters in filenames are considered different from upper-case letters.

Are You Using the Correct URL (Address)?

Your URL should be in the form of For example, if your username is hobbes, your URL would be

Note: For this URL to work properly, you must have a page named exactly index.html in your public_html directory, in all lower-case letters.

Are Your Pages Stored In Your public_html Directory?

Using a URL with a tilde (~) character assumes you have your pages stored in a directory called public_html, inside of your website account. If you upload any of your web files outside of the public_html directory, those files won't be found by someone browsing your website.

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My Images Won't Load

Following are the most common solutions to this problem.

Are You Specifying the Filenames of Your Images Correctly?

  • Note that because is a central computer running the UNIX operating system, lower-case letters in filenames are considered different from upper-case letters.
  • Therefore, you must make sure your references to the filenames are identical to the actual file names. For example, if you have a page called picture.gif, you must write the reference to it as <IMG SRC="picture.gif"> instead of <IMG SRC="Picture.GIF">.

Tip: For this reason, we recommend all your filenames only use lower-case letters. It is easier for you (no [Shift] key!) and prevents careless errors in capitalization.

Are You Transferring the Files Correctly?

  • The files you upload to the web server must be stored on the server exactly as they are stored on your hard drive. They should not be compressed or encoded in any way.
  • Some FTP clients automatically encode files that are not text files and store them on the server in special formats, such as MacBinary or BinHex. This will cause the images to fail to load properly!
  • If your images are not working, make sure you are uploading the files in an un-encoded or Raw Data format.
  • Fetch 4.0 and later automatically uploads graphics files properly. If you use a Macintosh computer, we recommend you use Fetch 4.0 or newer (available from to transfer your files.
  • If you are using an older version of Fetch, you can set it up to use the Raw Dataformat automatically when you upload binary (non-text) files.
    • Select Preferences from the Customize menu.
    • Click on the Upload tab.
    • Set the Default Non-Text Format to Raw Data.
  • If your images are not working, upload your images again using the Raw Data format and see if that fixes the problem.

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I Forgot My Password

If you have forgotten the password to your personal website, or to a website that you own and/or maintain (i.e. department or organization web site), you can reset the password by logging into the Web Account Management System at

Log in to the Web Account Management System using your NetID and password, select your website account name, and then to the right click the Change Password link.

If the website is owned by a department or organization, then you will need to log in to the Web Account Management System using the NetID and password for that department or organization to be able to change the password.

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Last Updated: 3/4/13