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Frequently Asked Questions About OmniUpdate

OmniUpdate Support

I need some help with OmniUpdate. When are your weekly office hours?

Find our weekly office hours times and locations here.

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What kinds of OmniUpdate support do you provide?

OmniUpdate provides information on their website; see OmniUpdate Support & Documentation

We also have some information available on the Computing website; see:

If after reviewing this information you still need help, contact

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I'd like to have our website put into OmniUpdate. Whom do I contact?

Web Services builds websites for administrative and academic departments and programs on campus.

If your department fits this criteria and you’d like to work with us on developing your website, please review our pre-planning guidelines first; see Developing Your New Website and Project Consulting.

When you have done all the preliminary work, please contact to set up a meeting to discuss your website.

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I want to remove my name from the CDUG Listserv. How do I do this?

To unsubscribe to the CDUG listserv, see Subscribe to the CDUG Discussion Group.

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OmniUpdate Accounts

What is the format for my OU login account?

Username: Firstname_Middleinitial_Lastname (Please note the use of the underscore character, not a period.)
Password: Your DND password

If you attempt to log in to OmniUpdate three times and fail all three times, you are automatically locked out of your account by OmniUpdate, as it is assumed an unauthorized person is attempting to use your account.

If you are using the proper formatting provided above and still cannot log in, please contact

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I want to change my OU password. How do I do this?

Your OmniUpdate password is the same as your E-mail password. If you want to change your OU password, you must do so by changing your E-mail password.

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I need a new OU account created on our website. Whom do I contact?

A formal request for a new OU account  must be sent from the person who oversees the website to, stating who the new account is for. The user must have a Blitz account in order to get an OU account.

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Is there a limit on the number of OU accounts we can have on our website?

There is currently no limit on the number of accounts you can have on your website, but our guideline is to set up accounts that will be used by “active” users, meaning those who will update the website on a regular basis (not just once or twice a year).

Web Services pays for each account we create, so we want to make sure each account is used regularly.

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I haven't updated our website in a long time. When I try using our generic account, it doesn't work. What do I do?

Generic accounts no longer work. If you need an OU account, please have the person who oversees the website submit a formal request for a new account to

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I’m using another person's OU account to update our website, but I'm having problems logging in. Can you help?

In July 2010, we moved from generic shared licenses to individual licenses for several reasons:

  • It’s easier to remember one login and password.
  • It’s easier to collaborate on a website when you can see who did what.
  • It’s easier to track who should have access to make updates.
  • It’s easier to update access when users leave the College.

One unforeseen and unfortunate consequence of this change is that people are sometimes sharing their logins with others who need or want to log in and make changes, but do not have an account on the website.

It’s never good to share logins, as the consequences of sharing logins are significant, because by doing so you are providing the recipient with access as you to most Dartmouth systems.

If you find yourself in a situation for which the best option seems to be sharing your login, please contact We can create new accounts, help with web updates, provide additional training, and more. There are many options available without needing to resort to sharing your Dartmouth credentials.

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Using OmniUpdate

How do I create a new page or folder in OU?

We have created three page creation templates in OmniUpdate that we hope will help simplify the process for creating sections and pages on your website.

To view screencasts on the New Section/Folder creation and the New Page With Image and Caption creation processes, see Helpful Tips and Screencasts for Clients.

The New Page template follows the same process as you are accustomed to, so there is no screencast for it.

If you have questions, please contact

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How do I update the section path (breadcrumb) at the top of my web page?

Once logged in to OU, navigate to the folder whose section path needs updating and edit the file, then publish the file.

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Can I paste content in OU and retain the formatting?

No, you cannot. You can only paste in content as Plain Text and format it using the options available from the Format drop-down menu.

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How do I delete text in OU?

Select the text you want deleted and click the Cut option from the Tool bar. If you receive an error message, use the shortcut keys on your keyboard (Command-X on the Mac, Control-X on Windows) to remove the text.

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How do I create a mailto link in OU?

Within the editor, select the text for the link, click on the Insert/edit link option from the Tool bar, then enter mailto: and a full e-mail address in the Link URL field. For example,

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I just published a page, but when I view it, the changes aren't appearing on the live web page. What am I doing wrong?

Refreshing the page or clearing the cache of the browser you are using usually fixes the problem.

When you surf the web, your browser often stores copies of pages you have visited in your “cache” (a temporary Internet folder), so when you revisit a page, it brings up the stored copy. This way, the browser doesn’t have to load the page each time you visit it, which takes longer than simply viewing a stored copy. Sometimes these cached pages can cause problems when you’re trying to view an updated page.

Clearing the cache is different for each browser. For instructions on clearing the cache for some of the most popular ones, see OmniUpdate's FAQ's & Troubleshooting web page.

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Can I have access to delete files from my website?

We can give you a Level 8 account that will allow you to the Delete, Rename, Move, and Recycle web pages. Please be vigilant in your use of these functions, as all of these break links both internal and external to your website.

Also note that you now have access to the Recycle bin, meaning that instead of “deleting” pages, you can “recycle” them to the “Recycle” bin, where they can be restored at a later date, if necessary.

If you need to permanently delete the file, not just recycle it, you must recycle it first, then go into the Recycle bin, by clicking the restore button, and delete the page from there.

Please be aware that you cannot recycle files in the /docs/, /pdfs/, and /images/ folders; they can only be deleted.

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How do I insert anchors in OU?

Please see OmniUpdate’s video tutorial on inserting anchor tags. If you have questions after viewing the video, please contact

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I need to have a link added to the right-hand navigation of my website. Whom do I contact?

Please be sure all page(s) in the folder have been published before submitting your request to have the link added to the navigation.

To have a link added to your right-hand (or top-level) navigation, please send your request to, providing the following information:

  • The text for the entry
  • The URL of the web page it should link to

We will add the link for you. As a general policy, we do not grant access to a website’s navigation.

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Can I give someone access to only one folder on our website?

Yes, you can. We can set up groups on the website, assign users to those groups, then assign a group to each folder.

We’ll need to know what OU account(s) should have access to what folder(s). Please send your request to

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I need to duplicate a web page in another location on our website. Is this possible?

Yes, please contact We’ll duplicate the page for you.

We will need the complete URL of the web page you want duplicated and where on the website it needs to be duplicated.

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How do I resize an image in OU?

Click on the /images/ folder at the top level of the website, then switch to the “Production” server. Please note that to see the “Production” server tab, you must be viewing the website in full view.

To resize an image that has already been uploaded to OU, click on the image link. When the image window appears, resize and/or crop the image, then click the Upload As button. If you can overwrite files (Level 8 or above), click in the Overwrite box, then click OK. This will overwrite the file that already exists. If you can not overwrite files (Level 7 or below), you must upload the image with a different filename.

To upload a new image (again, in the /images/ folder at the top level of the website on the Production server), click on the Image/Upload link. A window will appear. Locate the image on your hard drive that you want to upload, select it, then click Open. The image window will appear. Crop and/or resize the image, then click the Upload As button. Make sure the image is named appropriately, then click OK.

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I’m having problems uploading an image. What am I doing wrong?

Please note that all images must be uploaded to the /images/ folder at the top level of the website, on the “Production” server.

OU now insures that filenames conform to the established file naming convention. When creating pages/folders or uploading text and binary files through the OmniUpdate interface, make sure your files are named properly [lowercase characters, numerals, hyphens, and underscores only, followed by a dot (.), then the extension (.html, .pdf, etc.)]. For example, house.jpg, new-edition.html, issue3.html; not Blue house.jpg, New Blue.htm, new document_forGreater understanding.doc.

If you attempt to use any other characters in the filename, you will not be allowed to create the page or upload image(s) or document(s).

You also will not be able to overwrite old file(s) that violate the file naming convention. You will have to upload new file(s) to insure the filenames conform to the new file naming convention. Then update all links to point to the new file(s). If you need help renaming or deleting files, please contact

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Can I upload a .zip file to my website?

No, you cannot.

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I need access to a checked out page. Can you help?

If a web page on your website is checked out by another user and you need access to that page, please ask them to check it back in or publish the page. To find out who has it checked out, hold your mouse pointer over the locked padlock; it will tell you what user has it checked out.

As a last resort, Web Services has the ability to check the page in for you. Please contact

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I’d like to restrict access to some content on our website. Is this possible?

Yes it is. We can set this up for you.

We need the following information:

  • The name of the folder that needs to be protected.
  • Whether the folder is restricted to the Dartmouth community or to specific individuals within the Dartmouth community.
  • If restricted to specific individuals within the Dartmouth community, we need the e-mail address of the individuals in this format: WebauthAllowUser (one per line).

Please note that all information in that folder will be protected; you cannot protect just one page in a folder.

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I’d like to create an RSS feed on our website. Whom do I contact?

Please contact We’d be more than happy to set this up for you, and show you how to create the items for the feed.


How do I embed a YouTube video into my web page?

Navigate to the video on YouTube that you would like to embed directly into your page.  This may be a video that you uploaded to your own account, or a video owned by another user.  Embedding the video is the same process for either scenario.

  1. Click on Share
  2. Click on Embed
  3. Set a desired width for the video.  We recommend not exceeding 500px, and the height will be automatically calculated for you.
  4. Copy the embed code
  5. Return to OU and select the HTML button from the editing toolbar on the page you would like to embed the video into.
  6. Find the location you would like to embed the video into and paste the code snippet from your clipboard.
  7. Click Update

The video will now be represented in the editor by a yellow box in the location that you pasted the code, and be fully functional when the page is previewed in OU or Published to the Production server.

YouTube Embed 1

YouTube Embed

YouTube Embed

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Production and Staging Servers in OmniUpdate

What is the difference between the Staging server and the Production server?

Within OU, there are two servers: the Staging Server and the Production Server.

  • The Staging server is used to store and serve web pages in the editing, workflow, and approval process before going live on the Production server.
  • The Production server is updated via the Staging server. Published pages are pushed to the Production server and become available on the web. The Production Server is also where all binary files (images, documents, pdfs) are directly uploaded.

Please note: When files are deleted on your website, they are deleted from both the Staging server and the Production server. They cannot be recovered.

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Creating Forms on Our Website

I need a form added to one of our web pages. Whom do I contact?

Please submit your request to Someone from Web Services will get in touch with you to discuss the requirements of the form.

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Website Statistics

I'd like to monitor traffic on our website. Whom do I contact?

Please contact with the name of the website whose traffic you would like to monitor. Web Services will set up the Urchin profile for you and let you know when it’s ready.

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Google Site Search

How can I improve my website for the Google Site Search Engine?

We’ve provided some tips for improving your website and content for the Google Site Search (GSS) engine; see Optimizing Searchable Content on Your Website.

Please note that these tips align with common sense Best Practices for any website content development.

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Last Updated: 2/15/13