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Wireless Network Service Request

In order to process your request in a timely and efficient manner, we need you to provide us with some basic information about your request or problem. We need the answers to all of the questions listed below in order to determine what the request/problem is prior to sending a technician out to fix it. This will ensure that the technician has the proper tools and goes to the proper location, thereby resulting in less time to process your request. This process may also help you to find an answer yourself.

Note: * Denotes required information.

Requestor Information

Name*
 E-mail*
On-Campus Phone Number*
646-		 Contact Phone Number (if different)
Building*
 Room Number*

Troubleshooting and Reporting Information

What is the name of your computer?
Need help finding this information? See for Windows or for Mac

What is the IP address of your computer?
Need help finding this information? See for Windows or for Mac

When was the last time you successfully accessed the wireless network from your computer?

What is the name of the wireless network to which you are trying to connect?
Kiewit Wireless (used for accessing all data network systems, such as web browsing and BlitzMail)
Kiewit Video

Are you able to connect to the wireless network from your computer at any location around campus? Y N

Where is your computer located when you are unable to connect to the wireless network?

What happens when your computer tries to connect to the wireless network?
Strong signal but no network connections
No signal or weak signal
Error Message Specify:
Other Specify:

If your request or problem has not been addressed above, please describe the service you want or the problem you are having:

 

Last Updated: 12/12/05