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Television Service Request

In order to process your request in a timely and efficient manner, we need you to provide us with some basic information about your request or problem. We need the answers to all of the questions listed below in order to determine what the request/problem is prior to sending a technician out to fix it. This will ensure that the technician has the proper tools and goes to the proper location, thereby resulting in less time to process your request. This process may also help you to find an answer yourself.

Note: * Denotes required information.

Requestor Information

Name*
 E-mail*
On-Campus Phone Number*
646-		 Contact Phone Number (if different)
Building*
 Room Number*

Troubleshooting and Reporting Information

Are you reporting a problem with your:
Television set accessing cable
Amino Set Top Box (STB) accessing DarTV
Computer accessing DarTV

Are you receiving any of the channels? Y N

Have you checked that your cables are connected correctly and tight? Y N

Is your TV tuned for use on a Cable TV Network? Y N
There may be a switch on your television that needs to be switched from antenna to cable. If this is set incorrectly, you would only see channels up to 13, or just snow.

If you have a remote control to your television, does it have power? Y N
Are the batteries in it fresh? Y N

If you are using an Amino Set Top Box, does it have power? Y N

If you are using an Amino Set Top Box, is the STB button on your remote control lit? Y N

If you are using an Amino Set Top Box, have you plugged a computer into the same jack that the Ethernet cable from the STB is plugged into, and then have you been able to access the network? Y N

Which option are you using to connect to your STB to your television?
Option 1 [see diagram below]
Option 2 [see diagram below]

If you are reporting a problem with DarTV, what is the name of your computer?
Need help finding this information? See for Windows or for Mac

If you are reporting a problem with DarTV, what is the IP address of your computer?
Need help finding this information? See for Windows or for Mac

If you are reporting a problem with DarTV, do you have Java installed? Y N

If you want to request an additional channel be made available, please be aware that we do not generally do this, but will accept your request and if at some point in the future we are in a position to add channels we will look into what channels have been requested.
Please add channel:

If your request or problem has not been addressed above, please describe the service you want or the problem you are having:

 

Last Updated: 12/12/05