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If you are having a problem connecting to the Dartmouth network, the first
thing you should do is to make sure your computer is configured properly. If
you are connecting via Ethernet, see
Setting Up Windows XP/Vista for the Dartmouth Network for step-by-step
instructions.
Once your computer is configured properly, is your computer plugged into the
blue Ethernet port? The Ethernet port is the network wall jack that has a blue
tab above it. Try plugging your computer into a different Ethernet port to see
if you can connect to the network. If connecting to a different port resolves
your computer problem, please complete the Wired
Network Service Request to report the port number that needs to be
repaired. You will need to report the port number, which should be listed above
the port, your room or office number, and your building.
Are you using an Ethernet cable? An Ethernet cable looks very similar to a
regular phone cable, but is slightly larger and the cable is thicker. Ethernet
cables are often gray with a green cap that fits over the ends of the cable or
black like the ones attached to many of the Cisco phones on campus. Try using
your Ethernet cable on another computer that you know connects properly to the
network. Make sure this other computer can still connect to the network when
using your Ethernet cable. If it can't, then you need a new Ethernet cable.
Did the problem just start? If so, have you installed any new software or
hardware since the last time you were able to connect to the network? Try
removing the new software or hardware you installed, and restarting your
computer.
Are other computers in the building having the same problem? If so, contact
the Computing Help Desk at 646-2999 or your department's
computing support office to report the problem.
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