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If you are having trouble connecting to the Dartmouth network, start
assessing the problem by checking with others in your area or building to
determine if they are also having problems. If they are, there may be a network
problem in your area. For assistance, please contact the Computing Help Desk at
646-2999 and select from the options provided, send electronic mail to help@dartmouth.edu, or call your department's
computing support office.
If you are the only one having problems, make sure your computer's
networking software is configured properly. Is this a new machine or one that
you have just acquired? You can check your network settings using the
documentation on the connecting from on-campus Macintosh
Web page.
Ethernet
Is your computer plugged into a working Ethernet port? Unplug the cable from
the computer and plug it back in until you hear a click. Unplug the cable at
the Ethernet port on the wall and plug it back in until you hear a click. Also,
active Ethernet ports are marked with a blue tab or dot. Try plugging your
computer into a different active Ethernet port to see if it makes a difference.
If using a different Ethernet port resolves the problem, then contact the
Computing Help Desk at 646-2999 and select from the options provided, send
electronic mail to help@dartmouth.edu, or call department's
computing support office. Someone will help you get the non-working port
repaired.
Is your computer sharing an Ethernet port with your telephone? If so,
there will be two Ethernet cables to check. One cable connects the phone to the
Ethernet port on the wall. The other cable connects the computer to the phone.
Unplug both cables at the phone and plug them back in again in the same
locations. Push hard until you hear a click to make sure they are connected
securely.
Is the Ethernet cable connected to the correct port on your computer? Make
sure the Ethernet cable is plugged into the Ethernet port on your computer; not
the modem port. Since an Ethernet cable is slightly larger than a phone cable,
it will not fit easily into the modem port. The Ethernet cable should fit
easily into the Ethernet port on your computer. Try unplugging and re-plugging
the Ethernet cable into the Ethernet port on your computer; sometimes this will
solve the problem.
Are you using an Ethernet cable? An Ethernet cable looks very similar to a
phone cable, but is slightly larger. Try using your Ethernet cable on a
computer you know connects properly to the network. Make sure this other
computer can still connect to the network when using your Ethernet cable. If it
cannot, then you need a new Ethernet cable.
Did the problem just start? If so, have you installed any new software or
hardware since the last time you were able to connect to the network? Try
removing the new software or hardware you installed, and restarting your
computer.
Wireless
 For
wireless networking issues, make sure your Airport card is turned on and
receiving a signal. You can turn your Airport card on or off by selecting the
Airport symbol from the right-hand side of the
Tool bar, or by selecting System Preferences
from the Apple menu, double-clicking on
Network, selecting Airport, then Turn
Airport On.
If the Airport card is on, make sure it is receiving a signal. The icon
will light up the bars in accordance to the strength of the signal; if the icon
is empty, you do not have a signal.
Make sure your computer is connected to the
Dartmouth Secure network. If it is not, you will not be able to access
certain campus services, such as the GreenPrint printers or some Web sites.
If you continue to have problems connecting your computer to the Dartmouth
network, contact the Computing Help Desk at 646-2999 and select from the
options provided, send electronic mail to help@dartmouth.edu, or call your department's
computing support office.
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