Will My Older Computer Support InStream and the IP Video Service?
A computer must meet certain minimum system requirements. If your system
does not meet these requirements, the service may perform less than desired or
not at all. The minimum system requirements to view each service are listed
below:
320x240, 2Mbps
Windows 98/2000/XP/Vista
- Intel Pentium III 850MHz CPU or better
- Sun JRE 1.4.1 or later
- Firefox or Internet Explorer 6.0+
Mac OS X 10.2.8 (Power PC)
- Power PC G3 700MHz or G4 400 MHz or greater.
- OpenGL-capable video card (ATI Rage 128 or Radeon, any nVidia card).
- Java Virtual Machine
- Firefox, Safari or Internet Explorer 5.2
Or
Mac OS X 10.4.x (Intel Mac)
- Java run-time environment.
- Firefox or Safari.
RedHat (Intel) Linux 7.3
- Intel Pentium III 500MHz CPU or greater.
- 24-bit graphics enabled.
- Properly configured and enabled audio card/module.
- Mozilla v0.9.9/v1.2a with Java Plug-in (i.e., v1.4.1).
480x480, 4Mbps
Windows 98/2000/XP/Vista
- Intel Pentium III 850MHz CPU or greater.
- Sun JRE 1.4.1 or later
- Firefox or Internet Explorer 6.0 or higher.
Mac OS X 10.2.8
- Power PC G4 867 MHz or greater.
- OpenGL-capable video card (ATI Rage 128 or Radeon, any nVidia card).
- Internet Explorer 5.0 or higher, or Netscape Communicator
7.0.
Or
Mac OS X 10.4.x (Intel Mac)
- Java run-time environment
- Firefox or Safari
RedHat (Intel) Linux 7.3
- Intel Pentium III 850MHz CPU or greater.
- 24-bit graphics enabled.
- Properly configured and enabled audio card/module.
- Mozilla v0.9.9/v1.2a with Java Plug-in (i.e., v1.4.1).
In all cases, the client computer must have network access and a recent Java
runtime environment, in most cases available on Sun's Web site.
Why Do I Get a Message In My Browser That Says My Platform Is
Unsupported?
If you have what is determined to be an unsupported device, the portal
attempts to display a helpful message to guide you in resolving the problem.
This message means that your platform is unsupported by the viewer. Please
review the minimum platform requirements above.
Will It Work on My System With Multiple Monitors Attached?
Video Furnace added multiple monitor support in system release
v4.1.Driver-level support varies widely among video card manufacturers.
When I Direct My Web Browser to the Portal to "Tune In," Why Does My
Browser "Crash" or Show an "Applet unable to initialize" or Similar Status
Message in the Lower-left Corner?
Your Java runtime environment may be obsolete or corrupt. Users of Mac OS X
platforms are advised to consider visiting apple.com and upgrading to Apple’s latest MRJ.
Users of Windows and Linux platforms should consider retrieving the latest Sun
Java run-time environment; see Java SE Downloads.
You may also need to upgrade your browser to the latest version.
When I Try to Connect to a Broadcast Using My Web Browser I See a Pop-up
Message. What Are These Messages and How Should I Reply to Them?
These are security warnings that ask whether you are authorized to load the
signed software necessary to automatically provision your computer to view the
selected content. These messages are common the first time you select a stream
in a browser session. Select the Grant or Yes
button to bypass each request, each time. If you do not want to see these
messages again, check the Remember this decision or
Always trust content or similar option before you select the
Grant or Yes button or select the
Always button, depending on the type of pop-up displayed. When
you inform the security manager you always want to grant authorizations to the
software, the messages will no longer appear when you request to view enabled
content in the future.
Why Do I See the Message, "Unable to Initialize Transport," In the
Browser's Status Area?
It means that one or more of the certificate authorizations was not granted.
Reload the page to force the browser to ask you for authorization again. You
may also need to upgrade your Java Virtual Machine (JVM), Java Runtime
Environment (JRE), or Java Runtime Machine (JRMApple) to a newer version. For
instructions on upgrading your JVM/JRE/JRM, see
After the InStream Viewer Launches,
Before the InStream Viewer Application Loads, or
Microsoft Windows Specific FAQs.
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