Frequently Asked Questions about Desktop Backups

General Information

• What Is the Name of the Program Used for Backups?
• What Is the Client Interface?
• How Is the Client's Data Stored or Retrieved?
• Who Will Install and Support the Software?
• On Which Operating Systems Can the Desktop Backup Software be Installed?
• How Much Does It Cost to Use the Desktop Backup Program?

Getting Started

• How Can I Get My Department Added to the Desktop Backup Rollout?
• How Do I Restore My Data?
• How Do I Know My Backup Was Successful?
• Can I Start My Own Backup?
• What Files Are Excluded from Being Backed Up?
• What Do I Do If My Important Files Are Not Being Backed Up?
• What Should I Do If I Don't Want My Sensitive Data or Certain Files/Directories Backed Up?
• If My Computer Is Turned Off When My Backup Is Scheduled, Will the Missed Backup Automatically be Redone?
• Can Anyone Read the Tape? Does It Have Any Type of Protection or Encryption?
• What Happens If I'm Running a Personal Firewall?

Laptops on the Wireless Network

• Can a Laptop be Backed Up or Restored If It's on Wireless or Being Used from Home?
• What If My Laptop Is Normally Used on the Wireless Network?

Tape Retention

• How Long Will the Backup Tapes be Retained in the Tape Library?
• Do I Have the Option of Retaining My Tapes Off Site?

Troubleshooting

• Every Time I Start My Computer I Get an Error Stating That the DLO Agent Failed and I Am Prompted to Log In. How Can I Fix This?

For more information related to this topic, see:

• About: Desktop Backup Policies

08/06/08

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