|
If you are having problems printing to a printer that is attached directly to your computer, check the cable that connects the printer to your computer. Make sure the connections are tight at both ends and that the cable itself isn't broken or frayed. If you can access another USB cable that you know works, try that. Make sure the printer is ready and warmed up; that it has paper and toner or ink in it; and that it is on line. If there is an error light (e.g., paper jam), make sure to fix the problem. Reboot your computer. Try turning both the printer and the computer off for at least one minute. First turn the printer on, let it warm up, then turn your computer on and see if it works. Retry your print job.
If you are having problems printing to a printer that is on the network and located near you, make sure the printer is ready and warmed up; that it has toner and paper in it; and that it is on-line. If there is an error light (e.g., paper jam), make sure to fix the problem. Check to make sure you have the correct printer selected. You may have accidentally sent your print job to another printer. You may be having a problem with your network connection. Can you do other things on the network, like print to another printer, access BlitzMail or browse the Web? If not, see Windows Network Troubleshooting for help. Reboot your computer. If you continue to have problems, try deleting the printer from your Printers folder and reinstalling it. Try turning the printer off for at least a minute, then turning it back on.
If it is a public printer you are having problems with, contact the IT Service Desk (Help Desk) at 646-2999 or your department's IT support office and let them know the printer you are having problems with, and that you are using a Windows XP Professional or Vista computer.
If you want to order a new printer, move a printer from one building to another, or to request a static IP address for a printer, you should submit the appropriate Network Device Configuration form. These forms are sent to help@dartmouth.edu; you will be contacted by your department's IT support office to assist you in setting up your equipment.
For public printers that are outside of your physical location (GreenPrint), see GreenPrint for instructions on installing GreenPrint on your Windows computer.
If you have any questions, please contact the IT Service Desk at 646-2999 and select from the options provided, send electronic mail to help@dartmouth.edu, or call your department's IT support office.
|
