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If you are having problems printing to a printer that is attached
directly to your computer, check the cable that connects the printer
to your computer. Make sure the connections are tight at both ends. Make sure
the printer is ready and warmed up; that it has paper and toner or ink in it;
and that it is on line. If there is an error light (e.g., paper jam), make sure
to fix the problem. Reboot your computer. Try turning the printer off for at
least one minute, then turning it back on. Retry your print job.
If you are having problems printing to a printer that is on the
network and located near you, make sure the printer is ready and
warmed up; that it has toner and paper in it; and that it is on-line. If there
is an error light (e.g., paper jam), make sure to fix the problem. Check to
make sure you have the correct printer selected. You may have accidentally sent
your print job to another printer. You may be having a problem with your
network connection. Can you do other things on the network, like print to
another printer, access BlitzMail or browse the Web? If not, see Windows Network
Troubleshooting for help. Reboot your computer. If you continue to have
problems, try deleting the printer from your Printers folder and reinstalling
it. Try turning the printer off for at least a minute, then turning it back
on.
If it is a public printer you are having problems with,
contact the Computing Help Desk at 646-2999 or your department's
computing support office and let them know the printer you are having
problems with, and that you are using a Windows XP Professional or
Vista computer.
If you want to order a new printer, move a printer from one building
to another, or to request a static IP address for a printer, you
should submit the appropriate Network Device
Configuration form. These forms are sent to help@dartmouth.edu; you will be contacted
by your department's
computing support office to assist you in setting up your equipment.
For public printers that are outside of your physical location (GreenPrint),
see GreenPrint
for instructions on installing GreenPrint on your Windows computer.
If you have any questions, please contact the Computing Help Desk at
646-2999 and select from the options provided, send electronic mail to help@dartmouth.edu, or call your department's
computing support office.
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