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If you are having problems printing to a printer that is attached
directly to your computer, check the cable that connects the printer
to your computer. Try using a different cable. Make sure the connections
are tight on both ends. Make sure the printer is ready and warmed up; that it
has toner or ink and paper in it; and that it is on line. Note that Epson
inkjet printers will only work if all cartridges have ink in them; if one is
empty, the printer won't print. If there is an error light (e.g., paper jam),
be sure that issue is fixed. Try turning the printer off for at least one
minute, then turning it back on. Retry your print job. Check to see if the
printer has been stopped; to do so, open the Print Center and double-click on
the printer in question. Make sure the printer status does not read
Jobs Stopped; if it does, select the Start
Jobs icon. If you do not see the printer in question in the Print
Center, it is possible the printer has been deleted and so will need to be
reinstalled. See
How Do I Set Up My Computer So I Can Print To a Local Printer? for
instructions.
If you are having problems printing to a printer that is on the
network and is located near your office, make sure the printer is
ready and warmed up; that it has toner and paper in it; and that it is on line.
If there is an error light (e.g., paper jam), make sure to fix it. Check to
make sure you have the correct printer selected. You may have sent your print
job to another printer. You may be having a problem with the network
connection on your computer. Can you print to another printer, or do other
things on the network, like BlitzMail, or browse the Web? If not, see
Macintosh Networking
Troubleshooting for help. Try turning the printer off for at least one
minute, then turning it back on. Retry your print job. Can others print to that
printer? If not, it may be the printer that is having a problem, not your
computer. Please be considerate of other users who may be using that printer.
Check to see if the printer has been stopped; to do so, open the Print Center
and double-click on the printer in question. Make sure the printer status does
not read Jobs Stopped; if it does, select the Start
Jobs icon. If you do not see the printer in question in the Print
Center, it is possible the printer has been deleted, and therefore,
will need to be reinstalled. For instructions, see
How Do I Set Up My Printer To Be Available On The Network?. If you
continue to have problems, try deleting the printer and reinstalling it. For
more information, see
How Do I Set Up My Printer to Be Available on the Local Network.
If it is a public printer you are having problems with,
make sure you are using GreenPrint to send your documents to the public
printers. For information about using the GreenPrint system and the locations
of the public printers on campus, go to GreenPrint.
If you want to order a new printer, move a printer from one building
to another, or request a static IP address for a printer, you should
contact your department's
computing support office or fill out the appropriate
Printer Request Form.
If you continue to have problems, contact the Computing Help Desk at
646-2999 or your department's
computing support office.
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