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For normal use, insert the eToken into a USB port on your computer before you start your applications. The red LED light on the eToken will flash while loading, then stay on once loaded. When an individual application requires the use of a certificate in the eToken, a box will appear asking for the password for the eToken. Each separate application requires entering the password to unlock your certificate on the eToken. Most applications will only ask for the password once per session.
When you are finished using your eToken, simply unplug it from the computer’s USB port.
You will select a password when configuring the eToken. It is not related to any other password, and should be different from your DND password. Do not forget the password or enter the wrong password more than 15 times in a row. If you do, the eToken will become unusable and require reformatting (you will need to go to the IT Service Desk (Help Desk) to have it reformatted or you can contact your department's IT support office). This is a security feature that prevents misuse of lost or stolen eTokens. You may, however, change the password by using the Aladdin eToken Properties program, which has to be installed on your computer for the eToken to work.
Helpful hints:
- eTokens can be used to log in to the Windows operating system, but only if you are a member of the Kiewit.dartmouth.edu Active Directory domain. Students typically are not Active Directory members, but faculty and staff are. To use it, start your computer and when it asks for an eToken, insert it. You will then see an eToken password screen, and from there, your computer will start up. If you do not want to use it, just use the standard [Ctl+Alt+Del] keys to get to the login screen.
- If the USB slot is in an inconvenient location on your computer, USB extension cables are available at Computer Sales and Service in 171 Carson Hall. If you do not have a USB slot or you run multiple computers, the IT Service Desk can assist you.
- Occasionally, laptops may not provide enough power to their USB ports to operate the eToken. In this case, the LED on the eToken will not light up and the computer will not recognize the device is present. To solve the problem, get an external USB hub that uses an independent power supply.
- We do not recommend you encrypt e-mail messages or files with your eToken as you may lose the ability to decrypt that data if you lose your eToken or your eToken fails.
If you have questions, contact the IT Service Desk at 646-2999 and select from the options provided, send electronic mail to help@dartmouth.edu, or call your department's IT support office.
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