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Your eToken is rugged, but not indestructible. If your eToken should fail, you will need to purchase a new eToken from Computer Sales and Service in 171 Carson Hall.
After you receive your new eToken, the IT Service Desk (Help Desk) or your department's IT support office can personalize it for you. Be sure to bring your Dartmouth I.D. Card or other photograph identification. Once this is done, your new eToken will allow you access to any systems your old eToken did. However, if you encrypted e-mail messages or files with the failed eToken, you may not be able to retrieve them unless you have a backup of the private key from the eToken that failed.
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