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If you are having trouble accessing a Kerberos-controlled service, you can
test your Kerberos software installation to verify that everything is working
correctly.
Note: Kerberos authentication is not compatible with the
Intel Macintosh computers. If you have an Intel Macintosh computer,
you will need to rely on
PKI certificates or the
Web Authentication system for authentication.
If you successfully complete the testing process below and you still can't
access the Kerberos-controlled service you need, see Troubleshooting Common Kerberos Problems.
Kerberos Software Testing
- Make sure you have cleared any
open tickets. If you are running a Windows operating system, you
can tell you have an open Kerberos ticket if you see a small floating window on
your desktop with your name on it similar to the image below. If you are using
a Mac OS X computer, there will be no indication that you have an open ticket.
In this instance, you will need to start Kerberos from the
Applications\Utilities folder and destroy any tickets that are listed.
If you see the floating window, click on its Close box to
clear the ticket.
- Click on the Test Kerberos
button below.
If SideCar is installed correctly, the Sign On dialog box will appear (see
below). Enter your Name and Password, and
select an appropriate Realm (normally
Dartmouth.edu).
- Testing Successful: If the test was successful, a Web page
containing information similar to the image below will appear:
- Testing Unsuccessful: If you do not see a Web page similar
to the image above, something went wrong with the test. In most cases, it
usually means some part of your current installation is improperly configured
or corrupted. This can happen, from time to time, with all software programs.
Fortunately, it is easy to fix the problem with a fresh software
installation.
Download the latest version of the Kerberos
software for your operating system. Once downloaded, run the installation
program and restart your computer. Then, come back to this page and run through
the testing steps again.
If the test is unsuccessful the second time through, it's possible there are
some configuration problems with your installation. For some of the common
configuration problems, see
Troubleshooting Common Kerberos Problems. If you still have problems
accessing the Kerberos-controlled network services, call the Computing Help
Desk at 646-2999 and select from the options provided, send electronic mail to
help@dartmouth.edu, or call your department's
computing support office.
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