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Central Systems Restore Request

Use this form if you have accidently rewritten or deleted files from your account. Files deleted less than 60 days ago should be recoverable; files overwritten (but not subsequently deleted) less than 30 days ago may also be recoverable. It may take up to one business day before your restore request can be honored; please be patient.

  • Your name as it appears in the Dartmouth Name Directory:
  • Which machine was the file on?
  • If you selected Other, which machine?
  • What is your username on that machine?
  • I've lost
    A file or files
    A whole directory/folder
    My whole account
  • Enter the pathname for the file(s) or subdirectory(ies) to be recovered:
  • Please restore
    The most recent
    An older version of the file.
  • If you checked An older above, what is the last date on which you know the file was good?
  • Any special instructions (restore the file(s) to an alternate directory, for example)?
  • High priority

If you have questions about this information, send them to help@dartmouth.edu or call the Help Desk at 646-2999.

 

Directions for User: Use this form to request recovery of a file from your Home directory. There is a different form to request a recovery of a mail file.

 

Please fill in the first part of this form and give it to a Coordinator at the Kiewit Output Window. Please use a separate request for each file. You will be notified by e-mail when the file has been recovered.

 

Warning: Recovered files will overwrite any existing file of the same name, so be sure to move any new version of this file you may have created.

Information Provided By the User

  1. Name:____________________
  2. Department/Phone:__________________________________________
  3. Name of Computer________________
  4. Name of Account {USER}____________________________
  5. Pathname of File {PATH}_____________________________________________________________
  6. Date and Time the File was Deleted or Corrupted ________________________________________________
  7. Date and Time of Previous Change or Creation _______________________________________________

Information Provided By the Coordinator

  1. Receiving Coordinator__________________
  2. Date and Time Received_______________________________
  3. User's Partition (/people, /staff, etc) {PART}______________________________________________
  4. Tapeset Used_____________
  5. Position of Partition on Tape {NUM}____________________________
  6. File found ( Y/N )________
  7. Date & Time User Notified_____________________________________
  8. Coordinator Completing Selective Load_________________
  9. Date and Time_______________________________

Directions for the Coordinator: Below are the commands you should execute to recover a file from a User's Home directory. Do not use these commands to recover a mail file; see the mail file recovery form for that.

Commands preceded by a # are UNIX Shell commands; those preceded by a restore> are commands to the restore program (run by DORESTORE). Information shown below inside { } refers to similarly labelled blanks above.

# cd {PART}
# DORESTORE {NUM}
?(DORESTORE prints the commands it executes.)
restore> add {USER}/{PATH}

(If restore says the file is not found, you can use the cd and ls commands of the restore program to try to locate it. You can also try to contact the user to see if perhaps there is a misunderstanding about the file name. If you cannot find the file, skip to quit.)

restore> extract

(This command actually reads the tape and recovers the file. When restore tells you you have not read any tapes yet and asks you to specify the next volume #, answer 1. When restore asks whether to "set owner/mode," answer no.)

restore> quit
#mail {USER}
Your file has been restored (or could not be found or whatever).
. (period ends mail message)
# cd

For example, if the account name is maryk, the pathname of the file is mydata/file1, maryk is in partition /people, and /people is file number 2 on the dump tape, then you would execute these commands:

cd /people
DORESTORE 2
add maryk/mydata/file1
extract
quit
mail maryk
Mary, your file has been recovered.
.
cd

Computing Services Offices Closed Friday Afternoon, September 5, 2008 for Annual Staff Picnic

Last Updated: 11/13/06