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If you are having a problem dialing in to Dartmouth, make sure your computer
is configured properly. See Dialing
into Dartmouth with Windows XP Professional/Vista, for
step-by-step instructions.
- If your computer is configured properly, take the phone cable that is
plugged into your modem and plug it into a phone. Is there a dial tone? There
must be a dial tone on the line in order to use that line to dial in.
- If there is a dial tone, is there another place on your computer to plug
the phone cable in? Many modems come with two ports, one that goes to the jack
and one that goes to a phone, so you can have a phone and a modem plugged into
the same line without having to constantly switch cables. If this is the case,
make sure you have plugged the cable that needs to go from the phone jack to
the modem into the correct port.
- Try using a different phone cable. There may be a problem with the phone
cable you are using.
- Verify that you have the correct telephone number entered. If your
telephone line requires any dialing prefixes, make sure those digits are also
entered with the phone number. Dartmouth's modem lines are 1-603-653-5250
(Hanover), 1-802-299-1111 (White River Junction VT), and 1-802-449-1111
(Bradford VT).
- The password you use to log in should be identical to the password you use
to access BlitzMail. If you are having difficulty, make sure the
[Caps Lock] key is in the correct position and try again.
- Check to make sure your modem is installed correctly. See the section on
confirming that your modem is set up correctly in the
Dialing
into Dartmouth with Windows XP Professional/Vista instructions.
- Did this problem just start? If so, have you installed any new software or
hardware since the last time you were able to dial in? Try removing the new
hardware/software you installed, and restarting your computer.
If you continue to have problems, contact the Computing Help Desk at
646-2999 and select from the options provided, send electronic mail to help@dartmouth.edu, or call your department's
computing support office.
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