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Windows Dial-up Troubleshooting

If you are having a problem dialing in to Dartmouth, make sure your computer is configured properly. See Dialing into Dartmouth with Windows XP Professional/Vista, for step-by-step instructions.

  • If your computer is configured properly, take the phone cable that is plugged into your modem and plug it into a phone. Is there a dial tone? There must be a dial tone on the line in order to use that line to dial in.
  • If there is a dial tone, is there another place on your computer to plug the phone cable in? Many modems come with two ports, one that goes to the jack and one that goes to a phone, so you can have a phone and a modem plugged into the same line without having to constantly switch cables. If this is the case, make sure you have plugged the cable that needs to go from the phone jack to the modem into the correct port.
  • Try using a different phone cable. There may be a problem with the phone cable you are using.
  • Verify that you have the correct telephone number entered. If your telephone line requires any dialing prefixes, make sure those digits are also entered with the phone number. Dartmouth's modem lines are 1-603-653-5250 (Hanover), 1-802-299-1111 (White River Junction, Vt.), and 1-802-449-1111 (Bradford, Vt.).
  • The password you use to log in should be identical to the password you use to access BlitzMail. If you are having difficulty, make sure the [Caps Lock] key is in the correct position and try again.
  • Check to make sure your modem is installed correctly. See the section on confirming that your modem is set up correctly in the Dialing into Dartmouth with Windows XP Professional/Vista instructions.
  • Did this problem just start? If so, have you installed any new software or hardware since the last time you were able to dial in? Try removing the new hardware/software you installed, and restarting your computer.

If you continue to have problems, please contact the IT Service Desk (Help Desk) at 646-2999 and select from the options provided, send electronic mail to help@dartmouth.edu, or call your department's IT support office.

 

08/08/08

Last Updated: 8/13/08