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If you are having a problem dialing in to Dartmouth, make sure your computer is configured properly. See Dialing Into Dartmouth with Mac OS X for step-by-step instructions.
- If your computer is configured properly, try removing the telephone cable from your modem and plugging it into a telephone. Is there a dial tone? There must be a dial tone on the line in order to use the line to dial in.
- If there is a dial tone, is there another place on your computer to plug the phone cable in? Many modems come with two ports – one for the line coming in from the wall jack and one going to the telephone – so you can have a telephone and a modem plugged into the same line without having to constantly switch cables. If this is the case, make sure you have plugged the cable that needs to go from the telephone to the modem into the correct port on the modem.
- Make sure you have not plugged your telephone/modem cable into the Ethernet port. The Ethernet port often has an icon that appears as a two-way arrow <•••>. It is a little wider than the modem port and has eight pins inside the port.
- Try using a different telephone cable. There may be a problem with the cable you are using.
- Make sure you have the correct modem selected. On a Mac OS X computer, select System Preferences from the Apple menu, then Network. In the Network window under the Show drop-down menu, select Internal Modem or External Modem, depending on your hardware. Click on the Modem tab.
Note: For Mac OS 10.5 and higher, select the modem from the left-hand pane. There is no Show drop-down menu in 10.5 and higher.
- Have you installed all the updates for your computer? If you can bring your computer on campus, or connect it to the Internet by using the Ethernet port at another location, you can have the computer check with Apple Computer to make sure all the software needed for your operating system and hardware is up-to-date. For Mac OS X, once on a network with Internet access, select System Preferences from the Apple menu, then Software Update. Click the Check Now button and install any "checked" updates that come back as needing to be installed.
- If you are using an Apple internal 56K modem and the connection is being dropped, try using the modem at a slower speed. Using the information above on how to check your modem type, go back to the Modem window and select Apple internal 56K modem (v.34) as opposed to (v.92).
- Do you have an external modem? Try using a different modem. There may be a problem with your modem.
- If you are using a computer with an external modem that plugs into a USB port, move the modem to another USB port.
- Did the problem just start? If so, have you installed any new software or hardware since the last time you were able to dial in? Try removing the new hardware/software you installed and restarting your computer.
- Verify that you have the correct telephone number entered. If your telephone line requires any dialing prefixes, make sure those digits are also entered with the phone number.
- The name and password you are using to log in to the network should be identical to what you are using to access BlitzMail. If you are having difficulty, make sure the [Caps Lock] key is in the correct position and try again.
If you continue to have problems, please contact the IT Service Desk (Help Desk) at 646-2999 and select from the options provided, send electronic mail to help@dartmouth.edu, or call your department's IT support office.
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