What Is nameConnector™?
The nameConnector™ Speech Recognition System enables users to reach anyone on campus directly without having to hunt through a directory.
How to Use nameConnector™
If you're on campus, dial 0; if you're off campus, dial (603) 646-1110. The call will be answered by the nameConnector™ system.
Ask For a Person or Department
When you hear the voice greeting, say the first and last name or the department name of the person or department you are trying to reach. (For example, say "John Smith" or "Human Resources.") If a person is usually called by a nickname, please test both the long name and the nickname. You may listen to the entire voice greeting, or you may interrupt it and just pronounce the name.
If the Speech Recognizer Is Unable to Transfer You
If the speech recognizer is unable to recognize the person or department name after three tries, you will be transferred to a voice mail system offering you a list of primary campus departments.
Tips for Success
- Pronounce each word individually and clearly.
- Do not say "please" or "extension" before or after requesting a person or department.
- Use the handset to interface with the syste; do not use a speaker phone.
- Loud background noise may interfere ith the system understanding you.
Questions? Concerns?
Please call Network Services at 646-2300 if you have any questions.
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