What Is IntelliSpeech™?
The IntelliSpeech™ Speech Recognition System enables users to reach anyone
on campus by dialing "0" while at the same time reducing traffic to
the operators and the College's main telephone number. Using voice-activated
commands, the system allows you to contact the people you need directly without
waiting to be transferred through the available operator or hunting through a
directory.
How to Use IntelliSpeech™
If you're on campus, dial 0. If you're off campus, dial (603) 646-1110.
During the work week, an operator will answer that number. On nights, weekends,
and holidays, the call will be answered by the IntelliSpeech™ system.
Ask For a Person or Department
When you hear the voice greeting, say the first and last name or the
department name. (For example, say "John Smith" or "Human
Resources.") If a person is usually called by a nickname, please test both
the long name and the nickname. You may listen to the entire voice greeting, or
you may interrupt it and just pronounce the name.
In the initial learning stages, the system will always say, "I think
you said, 'John Smith' [for example]. Is this correct?" Please
clearly say "Yes" to be connected to that person, or "No"
and wait for further instructions. When the system has learned pronunciations,
it will no longer need to confirm each request.
If the Speech Recognizer Is Unable to Transfer You
If the speech recognizer is unable to recognize the person or department
name after three tries, it will transfer you to the operator. During the
workweek, an operator will answer; during other times, you will be transferred
to a voice mail system offering you options to try again or be connected to
various departments.
If You Want to Speak to An Operator
During the work week, if you would like to be transferred to an operator,
you can just say "Operator".
Tips for Success
- Pronounce each word individually and clearly.
- Do not say "please" or "extension" before or after
requesting a person or department.
- You can say "back up" to go to a previous point in the
system.
- Say "operator" to be transferred immediately to the operator
(workweek) or voice mail system (other times).
Questions? Concerns?
Please call Network Services at 646-2300 if you have any questions.
|
