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Computing technology changes rapidly, and keeping up with the latest updates
or making the transition to a new machine can be difficult and time-consuming.
Computing Services offers a service called "Up and Running" that is designed to
help people begin using new computers and software as quickly and as easily as
possible. This service, for both Mac OS and Dell Windows 98/2000/XP/Vista
computers, is available for a fee that is designed to help recover costs.
Up and Running Services
- Installing the standard (core) Dartmouth software.
- Installing updates to the operating system software.
- Installing new or updated versions of standard productivity applications
(note the "Additional Policies" section below).
- Transferring files from an old computer to a new one at a cost of
between $50-$122 (note the "Additional Policies" section below).
There are two ways you can take advantage of the Up and Running service:
- We will perform any of the services listed above, including a standard
Dartmouth software load, in our facility or in your office. The Up and Running
Service Technician will only go to on-campus departmental and faculty offices
to perform this service; they will not go to homes, College-owned housing, or
residence-hall rooms. On-site work can only be charged to a departmental
account; no cash, checks, or other forms of payment will be accepted. This work
will be performed for a fee of $72 per hour (minimum of one hour).
- We will load, in our facility, the standard Dartmouth software (only) on a
new, unopened computer purchased at Computer Sales
and Service for a flat fee of $72 per standard software load. This service
is similar to the software installation we perform for first-year students each
fall and does not include any delivery, in-office setup, etc.
Scheduling
Service under the first option above can be scheduled through Computer Sales
and Service at the time the purchase is made or by sending e-mail to tcs@dartmouth.edu. All services will be
performed on a first-come, first-served basis. On-site services will be
scheduled at the mutual convenience of the customer and the Up and Running
Service Technician. All costs associated with this option will be due once the
service has been performed.
You can select the second option only if you purchase a new computer through
Computer Sales and Service. We will perform the software installation in
conjunction with any hardware installation (such as extra memory or Ethernet
cards), normally within 24 hours from the time of purchase. The charge will be
added to your hardware bill at the time of purchase.
Additional Policies
We will install any non-Dartmouth standard productivity applications (such
as any Microsoft Office application, FileMaker Pro) or other
applications, as long as you provide the original media (software disks or CD)
with which to accomplish this installation. You must provide
the registration codes and any necessary upgrades as appropriate. Copies of
application disks are not acceptable.
When transferring the contents from a hard drive, we will move the entire
contents to the hard drive of your new computer. We will make every effort to
remove system software items that might cause potential problems if used on the
new system. We will not destroy anything moved except specific system software
items that may cause problems. We will not spend time checking
to see if applications moved from your old system run on the new system. We may
decline to install applications we are not familiar with. The transfer of
application-specific system files (e.g., Preference files, Extensions, Control
Panels, Apple menu items, etc.) will be done only after consultation with the
customer to determine the level of service necessary.
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