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Typically, when there are problems with GreenPrint, it is usually because
the Release Station someone is trying to use is not working, or there is a
system-wide problem that is preventing all Release Stations from working.
If a single Release Station is not working, GreenPrint staff will
investigate and attempt to fix the problem as soon as possible. Since
there are many Release Stations around campus from which any job can be
released, problems with a single Release Station may not be investigated until
the following day. How soon a Release Station is fixed will depend on the
diagnosis of the problem. For instance, if the Release Station has a broken
part that needs to be replaced, the Release Station may be down for an extended
length of time.
If all Release Stations are not working, there is a system-wide problem
with GreenPrint. Fixing the problem is of the highest priority and will receive
immediate attention, since GreenPrint is unavailable to everyone.
If you find a Release Station that is not working, send e-mail to help@dartmouth.edu. We will investigate
the problem.
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