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Home >   Computing Help

Blocked Emails

 

What is Phishing?

Phishing (pronounced "fishing") is an email message designed to lure you to give out private information like your user name (NetID) and password, bank account number and PINs, etc. These messages often appear to come from someone at Dartmouth or from another organization you trust and ask you to "confirm" your information. The message often threatens to close your account if you don't act immediately.

Several Dartmouth accounts were recently compromised due to the owners of those accounts responding to "phishing" messages. They received an email that looked official and logged into the website noted in that email with their Dartmouth NetID and password. The website was not a Dartmouth website; the owner of that website then began using the captured NetID and password to log into the corresponding Dartmouth accounts and send millions of junk email messages to others.

Due to this, some institutions and Internet Providers blocked all mail from Dartmouth as the vast majority of the mail being sent to them from Dartmouth is junk mail.

Update: As of 5:45 p.m on May 7, 2014, we are unaware of any Internet Service Providers who are blocking email from Dartmouth accounts. As accounts continue to be compromised due to people responding to phishing emails, Internet Providers may block us again if a Dartmouth account begins to send large amounts of junk mail.

In response, Dartmouth has changed the passwords on the accounts that have been compromised. We have been successful in contacting most of these individuals. However, if you cannot log into your Dartmouth account, you may be one of the compromised accounts. Go to https://dartdm.dartmouth.edu/ and click the Forgot your password? link. Answer your security questions when prompted, and reset your password.

To protect yourself, your data, and Dartmouth's resources, never reply to messages that request sensitive information – including your NetID and/or password. Do not click on links, reply to the message, or call phone numbers provided within the message. Don't forward the message to friends, family or co-workers.

Do contact your school's IT support office, email help@dartmouth.edu or call 603-646-2999 with your questions or concerns.

Last Updated: 5/8/14