All student assistants, student consultants and the student manager share a set of core responsibilities. They are listed below and detailed later:
In addition, you should always remember that you are an employee of Computing Services while you are working at the IT Walk-In Center. You should represent the views and opinions of Computing Services, not your own. You are expected to abide by the rules and regulations outlined by Judicial Affairs, the Dartmouth College Information Technology Policy and the Code of Ethical Business Conduct.
We support all software and computers that students bring to the Walk-In Center that are for use in their academic work. An exception is any distribution of Linux. You should be familiar with the most common software and computers. This can be summarized as the last three generations of Windows and Macintosh Operating Systems, all software on the Dartmouth download page, and Apple, Dell, HP, and Lenovo computers. You should also be familiar with configuring mobile devices for Dartmouth e-mail and network systems.
Hardware support is only to the extent of determining if an issue is caused by hardware. Once this is determined, you should direct the student to take their laptop or desktop to The Computer Store if it is an Apple, Dell, or Lenovo laptop or HP desktop. If it is another brand of computer that is still under warranty, then they must contact the computer manufacturer or the store from which they bought the warranty. If it is another brand of computer, but out of warranty, they may still take it to The Computer Store to be inspected and/or repaired for a fee.
All equipment located at the IT Walk-In Center are to be kept there; they are not to be loaned out for any reason.
