Overall System Status:
When things are quiet at the Walk-In Center, there are no Remedy tickets that are open, e-Chat has no pending questions and the office is tidy, you can use the time to learn something new. Brush up on things you may have forgotten, or learn those things you should know for your job as an employee of Computing Services. The Student Manager or any of the full-time consultants can provide you with a list of topics to study if you are unable to think of something. Reading through the FAQs and past answers within Remedy are constructive uses of your time.
The Walk-In Center Student Consultant position requires a great deal of technical knowledge. In addition to acquiring knowledge about the entire Macintosh and Lenovo product lines, you must also have knowledge of the software packages in the office. We cannot become expert users on all software packages, but should know the basics of what the packages do and be proficient at researching Web sites where we can obtain additional information.
Last Updated: 8/8/10